Why digital transformation is important in retail and how to get started

by Nimit Gupta — Digital Marketing Lead, Rezolve.ai

Without technological adaptation, traditional businesses will soon be considered irrelevant or uninteresting and this can be a threat to retailers.

Product visuals are the enabler of e-commerce trends

by Alexandre de Vigan — Founder and CEO, nfinite

Advancements in technology take advantage of CGI/ 3D visualization, which can greatly reduce the production costs and time, while generating unlimited visuals…

4 strategies to boost revenue by reimagining customer journeys

By strengthening the connection between physical and digital shopping, retailers can create more enjoyable customer experiences that drive commerce and…

3D commerce trends to watch In 2022

by Yehiel Atias — Co-Founder and CEO, Hexa

Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

How improved CX is key to maintaining customer loyalty as customers move online

by Michael Scharff

The rise of digital channels further changes the way consumers spend their time and money. E-commerce is here to stay, and according to eMarketer, following a…

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…

How employee ambassadorship creates customer advocacy

by Michael Lowenstein — Senior Director, Employee Experience, InMoment

Employee and store associate engagement is as important as customer engagement. Learn why.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

E-commerce in 2022: New ways to gain customer loyalty

Brands will need to explore alternative ways to find relevant information about customers to deliver shopping experiences well suited to them.

Chatbots becoming more efficient, results couldn't be better

The all-knowing chatbots thought to be the future have been replaced by specialized bots, and the results are outstanding.

Luxury retailers bring high-touch service to online shoppers with live engagement

by Joseph Noonan — CEO, Vee24

High-definition video can be integrated into the online retail environment faster and easier than you might think.

Examining retail trends in 2022

by Retail Customer Experience

In 2022, stores will look and act much differently from three or four years ago.

How the convenience industry is harnessing data science

by Dafna Gabel — Vice President, Insights, PDI Software

Data science is helping c-stores succeed from inventory to employees.

The evolution of c-stores: How 3rd party apps are adapting to changing customer needs

by Brian Jefferson — SVP & GM Payments and Loyalty, PDI Marketing Cloud Solutions, PDI Software

By providing concise messaging around engagement, c-stores can enable customers to act on their own so that clerks can focus on checkout.

How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

Exhibit floor a big draw at Self-Service Innovation Summit

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…

2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…