How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Retailers respond to growing demand for sustainability by innovating

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

As consumers become increasingly aware of the need for environmental action, retailers will be compelled to showcase sustainability endeavors and integrate…

Embracing innovation in changing times

by Alicia Lavay — Executive Director, ICX Association

ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.

Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

How can AI transform the retail customer experience?

AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…

7 simple keys to customer loyalty

by Alicia Lavay — Executive Director, ICX Association

ICX Association Executive Director Alicia Lavay shares 7 principles to help build customer relationships that last a lifetime. The ICXA's annual Customer…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

The future of AI/AR in retail

There are several ways AI and AR will make a sizeable impact on the retail landscape.

How to drive retail conversions with AI

by Eric Schwartz — Managing Director, North America, Scibids

Find out how artificial intelligence can play a significant role within all digital marketing strategies.

9 tips for avoiding in-store Wi-Fi woes

by Tim Tang — Business Technologist, Hughes

Wi-Fi affects everything within a store, from customer experience to employee engagement. When Wi-Fi coverage is weak, customers may struggle to make mobile…

The name of the game is customer retention, not acquisition

by Jay Kulkarni

The time is now for all attention to be on customer retention over acquisition.

Why AI in retail requires cause-and-effect reasoning

Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.

Rethinking the retail return

Why the overall retail return process could use an overhaul in 2023.

4 ways rich product content helps boost retail digital sales

by Randy Mercer — VP, Global Products, 1WorldSync

To meet (and exceed) consumer expectations, brands must maintain product content consistency across all channels.

5 ways to optimize online experiences to reach a new generation of shoppers

As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.

3 ways to build stronger brand loyalty in today’s digital world

by Elissa Quinby

When it comes to customer acquisition and fostering loyalty retailers need to take advantage of all the digital tools available.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.