Optimizing retail shopping experiences for safe, healthy holidays

It's crunch time for retailers preparing for the holidays and it's time to create the best shopping experience by keeping staff and customers safe and healthy.

Effective customer onboarding sets stage for human connection, experience improvement

by Simon Fraser

By taking an experience improvement approach, brands can identify questions to pose to customers at specific moments in the onboarding journey.

THE SMART LOCKER: PAVING A NEW PATH FOR BUSINESS INTELLIGENCE

If the sight of a long checkout line is enough to make you pull a U-turn and head to a new restaurant or store, then you aren’t alone. So what is a smart…

Why consumers, brands are buying into Buy Now, Pay Later

by Maeghen Krueger — Director, Strategic Services, The Lacek Group

While still relatively new, the payment approach of Buy Now, Pay Later appears well positioned for continued growth within retail and is fast becoming part of…

How to measure the impact of UX design on digital CX

The answer to a delightful customer experience is all about improving customer experiences across the website, mobile app, in-person interactions and…

11 brands winning with memorable in-store experiences

by Bobby Marhamat — CEO, Raydiant

Want to create memorable in-store experiences? Look to these 11 brands for inspiration.

Omnichannel excellence is the difference between haves and have nots in retail

by Ush Shukla — Distinguished Engineer, Solace

The boundaries between digital and physical shopping experiences have now blurred for good, and the retailers best prepared for this are those that provide…

6 characteristics of next-generation loyalty

by Pete Stein — President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, Merkle

If the playing field is leveling out in terms of convenience, what will take its place? The answer is loyalty,

Delivering a flawless in-store customer experience

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Find out why adopting item-level RFID technology ensures customer service is elevated to new levels.

How to get the most out of digital screens in retail windows

Avtar Singh, founding director of Digital Media Systems, has spent more than 30 years in the tech industry. Singh provides tips on how retailers can get the…

How to humanize customer engagement

Marketing — successful marketing, anyway — is ultimately about connecting with people. That human connection is the difference between the brands who become an…

As virtual, mobile shopping take root AR crucial for successful holiday season

by Rob Weaver

With the holiday season ahead retailers should prioritize deploying AR shopping to enhance mobile experiences.

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

Smarter checkout for smarter customers

Retailers need a smarter checkout that can cater to the full spectrum of outcomes their customers expect in a "successful" retail experience.

10 buzzwords every retailer CX leader should know

by Susan Jeffers — CEO, XY Retail

In the ever evolving world of retail customer experience there's always emerging industry buzzwords. Here's a look at the top 10.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

To create a customer experience that's relevant and useful, go beyond selling

by Diane Keng — CEO and Co-founder, Breinify

Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…

Social shoppers prefer checking out on brand sites

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.

Area 15 hits 1-year mark: An evolving experiential journey

by Kevin Williams

While much has been written about the experiential journey, one needs to experience it first hand to grasp its significance.

When it comes to building a retail community a marketplace could be the answer

by Brooke Camov — Chief Corporate and Strategy Officer,, Marketplacer

One option to Amazon's marketplace: Building your own to drive building brand engagement, enthusiasm and loyalty.