Tech trends that will transform retail customer experience in 2023

A look at top ways retail customer experience could change in 2023 and beyond.

Why retailers need to speak to customers, don’t just name them

For many brands, personalized CX has amounted to replacing the customer's name within a boilerplate message, and that's it. Now it's time to offer unique…

3 ways retailers can appeal to millennials this holiday season

by Marc Mezzacca — President, CouponFollow

It's time retailers gained a better understanding of the shopping habits of millennials.

Positioning your business to win the new year

The holidays are upon us, but the post-holiday season is also rapidly approaching. Here are five strategies to ensure your business is ready for the…

Top 5 trends impacting the 2022 holiday season

by Matthew Furneaux — Director of Location Intelligence, Loqate

The top five consumer trends impacting sales this holiday shopping season.

How a mobile POS can elevate retailers from the competition

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

Learn why a mobile point of sale can provide a competitive advantage.

Principles of transformative experience design (Part 2)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In this second part of a two-part series, Lisa Powers, associate UX director at Capgemini, discusses the second set of principles of transformative experience…

A new age of retail: How retailers can define themselves by defining success

by Troy Townsend — CEO, Zitcha

A new age of retail media is about to dawn, and retailers who missed the wave in the cookie age have a chance to seize success and status for themselves. But…

Holiday shopping 2022: What retailers can expect from consumers grappling with inflation

The retail sector faces significant challenges and these factors will no doubt impact how consumers shop this holiday season, creating more uncertainty about…

10 principles of transformative experience design (Part 1)

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

In the first segment of a two-part series Lisa Powers, associate UX director at Capgemini Americas, discusses the first five, of 10, experience design…

Make the season merry with mobile CX

by Jonathan Aniano — SVP Product, CRM Applications, Zendesk

For successful holiday sales, one expert recommends trying the CX trifecta: Messaging, AI and self-service.

Why retail leaders should plan a store visit before the holiday season

by Tony Gregg — Chief Executive, Anthony Gregg Partnership

A store visit can provide a boost to staff morale and uncover what works well on the retail store floor.

3 tech tips to improve customer experience

by Kosta Popov — CEO, Cappasity

To stay ahead of e-commerce competition, retailers must provide a convenient and engaging shopping experience.

What retail hiring managers should ask when hiring for the holidays

by Barry Rosen — CEO, Interaction Associates

One of the most critical elements of retail customer experience is the direct interaction customers have with retail associates. That makes hiring a critical…

If conversational commerce isn't a priority retailers may be saying goodbye to customers

by Savinay Berry — EVP Product and Engineering, SHIFT Communications

Conversational commerce matters as customers expect to reach retailers when and how they want.

Optimizing personalized customer service to build loyalty beyond the holiday season

For retailers the holidays are the epitome of a love/hate relationship — the lines are long and customers can get impatient, but consumer spending is also at…

3 ways collecting consumer data boosts customer experience

by Sai Koppala

Here are actionable steps retailers can take to encourage consumers to share data and then make good use of that data over the long term.

4 essentials for creating high-quality retail metaverse experiences

by Adonis Celestine — Director, Automation Engineering, Applause

The metaverse is here and for retailers it’s real.

8 big pain points in the online shopping experience

by Frank Kouretas , Jean-Walter Guillery

Here is a look at the biggest pain points within the online shopping experience and how retailers can ease the pain.

Is peak season canceled for e-commerce this year?

The evolution of peak holiday shopping has been a roller coaster.