Why AI will revolutionize every aspect of e-commerce

by Rafael Lourenco — EVP, ClearSale

AI is playing a critical role in customer experience, fraud prevention, and operations. As e-commerce and omnichannel retailers compete to deliver the best…

Offset rising prices with a deep personal understanding of each customer

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

Consumers are still opening their wallets even when it comes to discretionary spending but they may need an extra push to respond to a brand's traditional…

The network's role in the retail customer experience

by Todd Nicholson — Product Marketing Director, Juniper Networks

Retailers need to provide a modern, reliable and easy-to-manage networking experience for both users and staff.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

5 strategies to optimize digital journeys for BOPIS customers

by Yaron Morgenstern — CEO, Glassbox

Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

How D2C disrupts industries: An in-depth look

by Jay Sackos

D2C helps retails deal directly with the customers without any mediators, thus making the business model leaner and even cost-effective.

The retail CX future Is all about in-location experiences

by Bobby Marhamat — CEO, Raydiant

The retail future remains about experiences, including those that take place in stores. With clear objectives, and a will to serve your customers, the future…

How digital kiosks are helping to relieve US labor shortage

Businesses, especially retail, are turning to kiosks to attract customers, rely less on employees during a nationwide labor shortage, and hopefully return…

Uniting the fragmented customer journey

by James Brooke

With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…

The customer journey: How it has evolved and where it’s going

by Danielle Michaely — Co-Founder and Chief Revenue Officer, Konnecto

If brands are not leveraging tools to gain visibility into consumer behaviors and trigger points online, they are missing out on key opportunities.

3 strategies to optimize customer experience before and during shipping delays

by Retail Customer Experience

It's clear that delivering excellent CX before and during shipping delays is essential to retaining and building strong relationships with customers. Here are…

Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

Bitcoin Depot at Circle K: Easy, intuitive buying experience

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Circle K recently deployed cryptocurrency ATMs that offer Ethereum and Litecoin in addition to bitcoin. Here's what a user experienced buying bitcoin from one…

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…

How D2C retailers are disrupting traditional retail with social media

by Jay Sackos

Social media isn't going anywhere and likely to get even more popular in the years ahead as more consumers get online and stay online. That's why D2C brands…