How digital customer service takes the stress out of the post-holiday surge

While the holiday shopping season is bound to bring in sales, the post-holiday period is your digital customer service team’s time to shine.

Exhibit floor a big draw at Self-Service Innovation Summit

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…

2022 Predictions: 4 ways retail customer engagement is poised for change

by Tony Lorentzen — SVP of Intelligent Engagement Solutions, Enterprise Division, Nuance Communications

In times like these, when change is rapid and constant, correctly anticipating the future can be a huge strategic advantage when it comes to retail customer…

Understand and predict customer needs with customer journey analytics

by Simon Fraser

Customer journeys can change on a dime and the only guarantee is that today's journey looks nothing like yesterday's and tomorrow's will certainly be something…

How to deliver a personalized in-store customer experience without compromising trust

by Bobby Marhamat — CEO, Raydiant

Learn why retailers and customers alike are better served by bringing data out of the darkness and into the light.

The future is now: 3 retail trends to watch

by Curtis Howse — Executive Vice President and Chief Executive Officer of the Home & Auto platform at Synchrony, Synchrony

As 2022 arrives here's a look at the top three trends in retail customer experience coming this year.

3 retail trends e-commerce brands can expect in 2022

by Link Walls — VP Digital Marketing Strategy, ChannelAdvisor

E-commerce became 'the' go-to during the pandemic. Here's what's ahead for 2022.

Fostering mobile loyalty 2.0 in 2022: 3 trends retailers must know

by Alex Campbell — Co-founder and CIO, Vibes

Learn how to craft a loyalty program that boosts the customer experience.

The state of self-service checkout: 6 key takeaways

by Bobby Marhamat — CEO, Raydiant

2022 may be a watershed moment for self-checkout technology and adoption. Find out why.

Experts share e-commerce strategies for a successful 2022

by Pari Raccah — General Manager, GiftNow (Loop Commerce)

In the new year the keys to success for retailers include personalization, maintaining growth, boosting the customer journey and elevating e-gifting capability.

Key challenges, opportunities facing retailers this holiday season

by Fang Cheng — Founder and CEO, Linc

Retailers that go above and beyond to meet the challenges and capitalize on the opportunities of the 2021 holiday season will reap the customer loyalty…

How to stay ahead in the e-commerce battle for customers

by Jason Rosenbaum

Online retailers haven't had it easy in the past year or so, but they're really going to have their work cut out for them in Q4.

Self-service upright VR kiosk innovations march on

The upright kiosk remains a popular genre for VR deployment, especially for venues that want to dip into the immersive waters but do not have the space or deep…

7 tips for excellent holiday customer support in retail

by Nikoletta Bika

Here are seven tips for superior customer support and experiences during the holidays.

3 keys to strengthening customer experience

by Sam Gobrail

Here are three steps to creating a more engaging retail customer experience.

3 best practices for retailers expanding from online to in-store

by Mike Webster

The good news in retail is physical store expansion plans continue to outpace closures. Here are tips for success as retailers adjust to the real world.

Reimagining retail holiday displays via digital signage

As we gear up for winter, there’s still no clear signs that point to how our second holiday season of the pandemic will function. As marketers and business…

Checkout platform Fast tackles cart abandonment with this one-two punch

The answer to your online store's biggest pain point is literally one click away.

Post-COVID, OOH has perfect opportunity to shine in retail

by Kevin Damask — Editor, Digital Signage Today

How will OOH advertising play a role in the U.S. economy as the nation continues to emerge from the COVID-19 pandemic? That’s a question many industry experts…

Convenience, personalization, and digitization continue to define the in-store retail experience

by Bobby Marhamat — CEO, Raydiant

Bobby Marmahat, Raydiant CEO, explains that as the lines between e-commerce and in-store retail continue to shrink ever-thinner brick-and-mortar must retain…