Blogs
Why pop-ups, 5G are the new romance of retail
by Gavin Bradley — Snr. Creative Director - CX, Harbor Retail
Gavin Bradley, senior creative director for customer experience at Harbor Retail, explains how the arrival of COVID-19 has turned the humble pop-up shop into a…
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The back-to-school season will be expensive so retailers must think creatively
Phillip Jackson, chief commerce officer at Rightpoint, explains why the upcoming back-to-school sales season will be unique for retailers and why it's time to…
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Now hiring: Retail Customer Experience seeking audience development leader
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When Networld Media Group launched over 20 years ago, as founder and publisher of ATM Marketplace, few could have predicted that the small family-owned company…
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Domino’s director of digital retail innovation headlining #ElevateICX virtual event
by David Drain
Executives from Domino's, Behr Paint, Under Armour, Verizon and White Castle will speak at the Interactive Customer Experience (ICX) Association's one-day…
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Why BOPIS & BORIS are cornerstone of retail in 2021
by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID
Dean Frew, CTO and senior VP of RFID solutions at SML RFID, explains why having an effective omnichannel solution is no longer about getting a competitive…
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7 habits of highly successful e-commerce leaders
by Zohar Gilad
Zohar Gilad, co-founder and CEO of Fast Simon, presents seven habits that successful e-commerce leaders share.
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5 ways BOPIS improves the in-location customer experience
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, offers best practices for crafting a successful BOPIS strategy.
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Automating conflict resolution to boost customer satisfaction
by Dan Slavin — CEO, CodeBroker
Dan Slavin, CEO and co-founder of CodeBroker, shares how just one error with an order can be enough to get 78% of consumers to stop doing business with a…
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Interactive retail displays charting new territory
by Katie Kochelek — Marketing Specialist, Frank Mayer and Associates, Inc.
Retail displays are an important component of a successful marketing plan, calling attention to a brand's products and building a loyal customer base. With…
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Future of retail: Winning in the digital era
by Jay Sackos
Jay Sackos, vice president at Dolly, explains why effectively scaling a retail business to match the pace of the digital era requires intricate planning. For…
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5 things retailers need in a last-mile delivery partner
by Chris Jarvis
Chris Jarvis, chief logistics officer at GoFor, shares insight on what retailers need to know and learn before partnering with a last-mile delivery partner.
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How physical retailers can attract today’s multichannel shopper
by Tom Ertler
Tom Ertler, senior vice president, creative director, at Miller Zell, shares insight on how to create a seamless experience catering to multi-channel shoppers.
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Don't hold your breath waiting for hordes of revenge spending shoppers
by Chris Hogue — Head of Strategy and Product, LiveArea
Chris Hogue, head of strategy and product for LiveArea, warns retailers not to overreact to the "pandemic bounce" in consumer traffic and retail sales.
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Retail’s last chance saloon?
by Jim Shaw
Jim Shaw, founder and partner at Shaw & Co, writes about the 'new normal' of retail and why he views retailers as being on the back foot and those most at risk…
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How retailers can re-build consumers' confidence to shop in-store again
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, shares strategies on how retailers can re-build consumer confidence to return to stores again in the…
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3 customer acquisition strategies for post-pandemic retail
by Sai Koppala
Sai Koppala, CMO at SheerID, shares strategies to help retailers accelerate direct-to-consumer efforts and create a stronger connection with customers.
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How to compete with DTC brands
by David Drain
If retailers want to stay competitive, they must change their business models. Competing with direct-to-consumer (DTC) brands is the subject of an upcoming…
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Tech look: How kiosks improve the in-store experience
by Ray Ko
The popularity of kiosks has skyrocketed during the pandemic as retailers look for ways to provide the service customers expect in a socially distanced…
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Top 5 ways to optimize the ‘post register zone’
by Maria Mullen — Strategic Advisor, THinc Partners
Brick-and-mortar retailers can use kiosks and services to generate incremental profit and promote shopper loyalty, focusing on the areas beyond the check-out…
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How to achieve a more empathetic customer experience through digital channels
by Jeff Epstein
Jeff Epstein, Comm100 VP of marketing and strategy, explains why it takes more than speed to satisfy and build loyalty with a customer. Companies that…
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