Omnichannel excellence is the difference between haves and have nots in retail

by Ush Shukla — Distinguished Engineer, Solace

The boundaries between digital and physical shopping experiences have now blurred for good, and the retailers best prepared for this are those that provide…

6 characteristics of next-generation loyalty

by Pete Stein — President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas, Merkle

If the playing field is leveling out in terms of convenience, what will take its place? The answer is loyalty,

Delivering a flawless in-store customer experience

by Dean Frew — CTO & SVP RFID Solutions at SML Group, SML RFID

Find out why adopting item-level RFID technology ensures customer service is elevated to new levels.

How to get the most out of digital screens in retail windows

Avtar Singh, founding director of Digital Media Systems, has spent more than 30 years in the tech industry. Singh provides tips on how retailers can get the…

How to humanize customer engagement

Marketing — successful marketing, anyway — is ultimately about connecting with people. That human connection is the difference between the brands who become an…

As virtual, mobile shopping take root AR crucial for successful holiday season

by Rob Weaver

With the holiday season ahead retailers should prioritize deploying AR shopping to enhance mobile experiences.

Christmas in July: 5 ways online retailers should prepare for holiday shopping crush

by Matthew Furneaux — Director of Location Intelligence, Loqate

Retailers must capture the heart of the digital consumer to be successful in the 2022 holiday season.

Smarter checkout for smarter customers

Retailers need a smarter checkout that can cater to the full spectrum of outcomes their customers expect in a "successful" retail experience.

10 buzzwords every retailer CX leader should know

by Susan Jeffers — CEO, XY Retail

In the ever evolving world of retail customer experience there's always emerging industry buzzwords. Here's a look at the top 10.

4 preparation steps for the 2022 holiday retail season

by Eric Best — CEO & Co-founder, SoundCommerce

Solid preparation ahead of the 2022 holiday season is the key to success for retailers.

To create a customer experience that's relevant and useful, go beyond selling

by Diane Keng — CEO and Co-founder, Breinify

Consumers are more socially conscious and looking to brands that align with their own values. They are willing to pay more for brands that do, but for brands…

Social shoppers prefer checking out on brand sites

by Charles Nicholls — Founding Director and Chief Strategy Officer, SimplicityDX

Here are the five top issues giving consumers pause for thought before handing over hard-earned dollars to social networks.

Area 15 hits 1-year mark: An evolving experiential journey

by Kevin Williams

While much has been written about the experiential journey, one needs to experience it first hand to grasp its significance.

When it comes to building a retail community a marketplace could be the answer

by Brooke Camov — Chief Corporate and Strategy Officer,, Marketplacer

One option to Amazon's marketplace: Building your own to drive building brand engagement, enthusiasm and loyalty.

Why AI will revolutionize every aspect of e-commerce

by Rafael Lourenco — EVP, ClearSale

AI is playing a critical role in customer experience, fraud prevention, and operations. As e-commerce and omnichannel retailers compete to deliver the best…

Offset rising prices with a deep personal understanding of each customer

by John Nash — Chief Marketing and Strategy Officer, Redpoint Global

Consumers are still opening their wallets even when it comes to discretionary spending but they may need an extra push to respond to a brand's traditional…

The network's role in the retail customer experience

by Todd Nicholson — Product Marketing Director, Juniper Networks

Retailers need to provide a modern, reliable and easy-to-manage networking experience for both users and staff.

Deploying self-service channels in retail

by Brian Lannan — Vice President, Retail Experience, Avtex

Why conversational AI is the future of customer-driven self-service.

5 strategies to optimize digital journeys for BOPIS customers

by Yaron Morgenstern — CEO, Glassbox

Five tips that can guide digital strategy, using BOPIS to boost customer experience, and build long-term customer loyalty.

Retail workers are in the driver's seat so that requires hyper-flexible hiring practices

by Aakash Kumar — CEO and Founder, Shiftsmart

It’s a long road ahead for retailers in this tight labor market, but there are actionable strategies to help make it a smoother ride for employers and workers.