Why great retail customer experience needs great IT

by Roy Castleman

Roy Castleman, founder and managing director of EC-MSP Ltd., a London-based IT support organization, shares insight on the role of information technology in…

2 must-haves for building a robust customer experience in 2021

by John Kavulich — Vice President, IoT Solution Sales, Acuity Brands

John Kavulich, VP, IoT Solution Sales, Acuity Brands Lighting, Inc., shares why the new year is when retailers should reflect on the 2020 learnings and that…

3 ways retailers must pivot in 2021

by Anthony Ng Monica

Anthony Ng Monica, CEO of Swogo, says the good news for retailers heading into the new year is that there are strategies to help the accelerated digital…

The direct impact in-location experiences have on a brand's objectives

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, explains why retailers should invest substantially in improving the in-location customer experience, particularly during…

It's prime time for retailers to grow an Amazon-level loyalty program

by Tom Caporaso — CEO, Clarus Commerce

Clarus Commerce CEO Tom Caporaso believes it's time for retailers to take advantage of the new membership economy.

A glimpse into 2021 retail: The times they (will continue) a-changin'

As the wild and bumpy ride known as 2020 comes to a close, David Wilkinson, president and general manager, NCR Retail, takes a look at some of those changes…

QR code regains spotlight for remote bill pay

by John Minor

John Minor, chief product officer for PayNearMe, shares his knowledge and expertise on QR codes and why the often forgotten marketing tool is now one of the…

Homesourcing: A new customer care model for beyond the holidays

by Lance Rosenzweig

Support.com President and CEO Lance Rosenzweig explains why today's rapidly changing e-commerce landscape requires a flexible approach.

Seize the new year with 6 lessons from the COVID-19 holiday rush

Mike Chou, director of business development at Harbor Retail, shares six lessons retailers can learn from the COVID-19 impact on the 2020 holiday sales season.

A new type of retail stimulus: POS offerings that reshape purchasing behavior

by Andrew Rostami

Andrew Rostami, president of Citizens Pay, shares insight on how modern point of sale programs, that embed financing, are essentially a stimulus program…

Evaluating the viability of AI in the workplace

by Christa Martin

Christa Martin, a Chief Outsiders CMO, offers up insight on deploying AI and how enabling AI allows retailers to remain agile and reach new heights in…

How retailers can optimize the cloud strategy to boost profit

by Eric Troyer

Eric Troyer, CMO at Megaport, explains why retailers must optimize their digital strategies to maximize operational efficiency, workforce productivity and in…

The power of unification: Video security & critical communications

by John Zidar — Regional Marketing Manager, North America, Motorola Solutions

John Zidar, senior VP, global enterprise and channels at Motorola Solutions, shares insight on why safety and security are a critical component of the retail…

Frontline retail preparedness will go a long way in 2021

by JD Dillon — Chief Learning Architect, Axonify

JD Dillon, chief learning architect, atAxonify, explains why retailers need to make sure the frontline workforce is equipped with the right mix of tools and…

How modern retailers can achieve success with AI chatbots

by Christa Martin

Christa Martin, a Chief Outsiders CMO, maps out how retailers should approach automation systems like consumer-facing chatbots and why the strategy should…

How a data strategy helps retailers survive holiday season and beyond

by Jamie Kiser

Jamie Kiser, chief operating officer and chief customer officer at Talend, maps out why a data infrastructure is imperative to ensuring a positive retail…

Augmented reality central to retailer agility in 2021

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how augmented reality technology supports the blended experiences that will continue to dominate…

Loyalty success metrics to start the year on

by Christine Sullivan

Christine Sullivan, director, product development for SessionM, a Mastercard company, explains why brands need to determine the best ways to understand and…

Making curbside a critical component of the customer experience

by Ram Venketaraman

Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…

How groceries of any size can boost growth beyond COVID-19

by Bagrat Safaryan

Bagrat Sataryan, CEO, Local Express, lists out several attributes grocery and supermarket retailers need to incorporate into the online presence to achieve…