Bridging the gap between e-commerce and the store experience

by Raj Shroff — Principal, PINE Strategy & Design

Raj B. Shroff , founder and principal at Pine Strategy & Design, offers insight on the void between a retailer's website and it's in-store experience and how…

3 aspects of post-COVID consumers retailers must understand

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…

How leaders in e-commerce deliver exceptional customer experience

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

Watch out, Amazon. Walmart is back in the game, thanks to Shopify

by Timothy Breslin

Tim Breslin, CTO of O3 World, shares his insight on the Walmart/Shopify partnership and how it will help Walmart stay competitive with Amazon.

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

Why retailers should focus on selling, let experts do the securing

by Christos Kalantzis

Christos Kalantzis, senior vice president of technology at SecurityScorecard, explains why retailers striving to protect customer digital safety and brand…

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

5 ways retailers must evolve for a post-Covid world

by Amanda Glasgow — Creative Director, EMEA, Appnovation

Amanda Glasgow, creative director, EMEA, for Appnovation, explores how retailers can respond to the massive changes in consumer behaviour throughout the…

Envisioning a more resilient retail landscape with more choices than ever

by Greg Khan

Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…

User-generated content paves the way for new brand marketing campaigns

by Suzin Wold — SVP Marketing, Bazaarvoice

Suzin Wold, senior vice president of marketing at Bazaarvoice, shares insight on why using user generated content in a retailer's social and advertising…

7 ways to prepare your brand for the post-crisis world

by Bruce Levinson — Client Partner, SGK

Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

4 ways retailers can optimize distribution strategies

by Chris Jones — EVP Marketing & Services, Descartes Systems

Chris Jones, executive vice president, marketing and services, at Descartes, offers up four considerations retailers need to take into account to optimize…

Why retailers should embrace deflection for better customer service

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, vice president, growth at Kustomer, explains why deflection is an increasingly important term in the customer service world that retailers need to…

Improving retail productivity within the ‘new normal’ environment

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, shares his insight on how being productive is not just about cutting costs, it’s about doing more with…

How AI solutions are helping online retail thrive in the new normal

by Aparajeeta Das

Aparajeeta Das, CEO of Cloudhiti Inc., explains how integrating AI into online store not only provides a seamless experience for users, but the delivers…

Needle in a haystack: Learning to prioritize your customer data

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy, CPG and retail, Stibo Systems, explains how to leverage customer data, why retailers can't get caught in the data…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.