Blogs
Signal to noise: Connecting with customers in times of crisis
by Matt Ramerman — President, Sinch Engage
Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…
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Top emerging technologies transforming the retail experience
by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware
Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…
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How AI is changing the face of modern web design for retailers
by Edward Coram James — Chief Executive, Go Up Ltd
Edward Coram James, a UX design professional and the CEO and co-founder of Go Up Ltd, shars insight on how web design plays an important role for the…
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How To: Protect your family entertainment center and customers from COVID-19
by Sara Paz
Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…
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How to enhance customer service with a consultative approach
by Andrea Grodnitzky — Chief Marketing Officer, Richardson
Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…
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Online tactics to revive brick-and-mortar in a post-pandemic economy
by Marcel Hollerbach — CMO, Productsup
As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…
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How next generation cloud platforms help retail thrive
by Igor Debatur — CEO & co-founder, Uploadcare
Igor Debatur, CEO and co-founder at Uploadcare, explains how next-generation cloud platforms empower retailers to adapt their content delivery to users…
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How retailers can add the human touch to digital transformation
by Samuel Mueller — CEO, Scandit
Samuel Mueller, CEO and co-founder of Scandit, explains how blending digital and physical worlds can bring e-commerce directly into the shopping aisle, with…
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In the midst of COVID-19 don’t get mad, get smart
by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group
Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…
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Grow your retail business with new customer trends
by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry
Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…
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In the midst of a retail apocalypse, these 4 strategy shifts can pay off
by Hadar Paz — CEO, Powerfront
Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.
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Why retailers leveraging robotic process automation will rule e-commerce
by Rohan Thambrahalli — Founder, UpstartWorks
Rohan Thambrahalli, founder and president at UpstartWorks, offers insight on the value of robotic process automation and how it's proving to be a disruptive…
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Why syndication is key for brands investing in immersive commerce
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares how a tech powerhouse is tapping web-based 3D and AR to develop and deliver innovative online content…
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3 messages from ICXA's new director
by David Drain — SVP Events, Networld Media Group
David Drain, SVP of events for Networld Media Group, is also serving as the director of the Interactive Customer Experience Association.
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Customer loyalty starts with getting the retail website right
by Tara Bartley — Industry Marketing, Akamai
Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…
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3 ways retailers can stay afloat with digital signage during COVID-19 outbreak
by Bradley Cooper — Editor, Connect Media
Digital signage can help out during these trying times, such as the current coronavirus pandemic, by allowing retailers to stay in touch with their customers…
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The real reason customers leave (and how to stop them)
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…
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Why content is the foundation for a successful e-commerce shopping experience
by James Bathgate — VP of Implementations, Searchspring
James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…
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Can your retail store survive 2020?
by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com
Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…
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5 trends shaping the future of in-store retail experiences
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, writes that if retailers give customers what they want they can ensure retail success this decade by taking advantage of the…
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