Blogs
Why retailers leveraging robotic process automation will rule e-commerce
by Rohan Thambrahalli — Founder, UpstartWorks
Rohan Thambrahalli, founder and president at UpstartWorks, offers insight on the value of robotic process automation and how it's proving to be a disruptive…
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Why syndication is key for brands investing in immersive commerce
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, shares how a tech powerhouse is tapping web-based 3D and AR to develop and deliver innovative online content…
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3 messages from ICXA's new director
by David Drain — SVP Events, Networld Media Group
David Drain, SVP of events for Networld Media Group, is also serving as the director of the Interactive Customer Experience Association.
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Customer loyalty starts with getting the retail website right
by Tara Bartley — Industry Marketing, Akamai
Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…
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3 ways retailers can stay afloat with digital signage during COVID-19 outbreak
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
Digital signage can help out during these trying times, such as the current coronavirus pandemic, by allowing retailers to stay in touch with their customers…
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The real reason customers leave (and how to stop them)
by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies
Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…
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Why content is the foundation for a successful e-commerce shopping experience
by James Bathgate — VP of Implementations, Searchspring
James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…
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Can your retail store survive 2020?
by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com
Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…
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5 trends shaping the future of in-store retail experiences
by Bobby Marhamat — CEO, Raydiant
Bobby Marhamat, CEO of Raydiant, writes that if retailers give customers what they want they can ensure retail success this decade by taking advantage of the…
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Continuous customerization in retail automotive services: Customer retention
by Rick Muldowney — Chief Analytics Officer, digm
Rick Muldowney, chief analytics officer at digm, explains how by putting continuous customerization to work, retail automotive services providers can identify…
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Curing customers curiosity: Providing dynamic information with electronic shelf labels
by Paul Milner — Marketing Director, Displaydata
Paul Milner, marketing director, Displaydata, explains why it's time retailers must focus on a more all-encompassing phrase: dynamic information.
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Why content localization equals success in global markets
by Ryan Soos — Sr. Customer Success Manager, Smartling
Ryan Soos, senior customer success manager at Smartling, offers insight on content localization and why it's all about putting the customer first and creating…
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The importance of honing the retail customer loyalty program
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…
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The new convenience store battlefront: The checkout line
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…
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The time for cross-channel customer support is now
by Anand Janefalkar — Founder & CEO, UJET
Anand Janefalkar, founder and CEO of UJET, explains why as retailers begin investing resources in support channels, including web, mobile, and in-app, they…
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Symptoms of coronavirus in e-commerce
by Angela Whiteford — CMO, Forter
Angela Whiteford, CMO at Forter, shares a timely post on the broad implications COVID-19, the coronavirus pandemic, is having on the retail segment and related…
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4 principles of a world-class product information management strategy
by Dietmar Rietsch — CEO, Pimcore
Dietmar Rietsch, CEO of Pimcore, maps out why engagement is an essential element in a brand's management and delivering a compelling product experience is what…
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Uncovering the factors changing the face of retail
by Rebecca Steele — Content Marketing Manager, PFS
Rebecca Steele, content marketing manager at PFS, explains why an adaptive and agile mindset is the way to get ahead in the digital age and a constantly…
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AR and 3D aren’t just for digital commerce — they’re powerful in-store assets
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, explains how retailers can use immersive commerce tools to overcome in-store purchase hurdles and delight store…
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Personalizing the retail experience across touchpoints
by Tim Beeson — President – North America, Natterbox
Tim Beeson, president, North America, at Natterbox, explains why it is so important for brick-and-mortar shops to focus on customer appeal.The entire shopping…
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