Why personalizing customer experience is essential to brand building

Gordon Darling, VP, product development, ITK Solutions Group and Theodore Rose, principal, Applied Retail Transformation and special consultant to ITK, share…

Managing COVID-19 Impact: How tech helps retailers scale in the wave of omnichannel-to-single channel disruption

by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp

Dipesh Hinduja, mobile solutions architect at Stratix, maps out three critical mobile programs that can retailers on the recovery path from COVID-19.

COVID-19 will change how consumers shop and what retailers must do to adapt

by Kristen Groh — GVP, Managing Partner, Publicis Sapient

Kristen Groh, group vice president, managing partner at Publicis Sapient, explains why new digitally-engaged consumers bring a different set of expectations…

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

COVID-19 highlights importance of connected experiences

by Calvin Carter — CEO, Bottle Rocket

Calvin Carter, CEO and founder of Bottle Rocket, explains why a "connected customer" strategy is now even more important than ever given COVID-19 and its…

3 solutions to CARES Act problems

by John Pepper — CEO, Boloco

Boloco CEO John Pepper describes several problems with the CARES act and proposes ways to fix them.

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

COVID-19 will bring lasting innovation to retail

by Paul Chapuis — CEO, OnQ

Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Top emerging technologies transforming the retail experience

by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware

Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…

How AI is changing the face of modern web design for retailers

by Edward Coram James — Chief Executive, Go Up Ltd

Edward Coram James, a UX design professional and the CEO and co-founder of Go Up Ltd, shars insight on how web design plays an important role for the…

How To: Protect your family entertainment center and customers from COVID-19

by Sara Paz

Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…

How to enhance customer service with a consultative approach

by Andrea Grodnitzky — Chief Marketing Officer, Richardson

Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…

Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

How next generation cloud platforms help retail thrive

by Igor Debatur — CEO & co-founder, Uploadcare

Igor Debatur, CEO and co-founder at Uploadcare, explains how next-generation cloud platforms empower retailers to adapt their content delivery to users…

How retailers can add the human touch to digital transformation

by Samuel Mueller — CEO, Scandit

Samuel Mueller, CEO and co-founder of Scandit, explains how blending digital and physical worlds can bring e-commerce directly into the shopping aisle, with…

In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…

Grow your retail business with new customer trends

by Rekha Brar — Founder and Owner, Blossom Box Jewelry, Blossom Box Jewelry

Rekha Brar, founder and owner, Blossom Box Jewelry, shares tips and her tactics for driving customer engagement and why it's so important to reach shoppers the…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.