A deep dive into a customer experience collaboration lab

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Interactive Customer Experience Summit in Dallas provided the type of education and networking that benefits people in all segments of the customer…

How online retailers can turn returns into an opportunity

Leo Matthews, director at Xigen, explains why online retailers, with the foresight to see the big opportunity in delivering a returns process that delivers a…

Why retailers need a data attitude adjustment

Shawn Myers, who leads B2C product marketing for Oracle Marketing Cloud, shares insight on how retailers can harness power rather than simply reacting to…

How IoT can take brick-and-mortar stores beyond physical dimensions

Lee Davies, marketing manager for www.wireless-sensors.co.uk, offers up insight on how retailers can gain large tracts of information about customers when they…

Price is nice, but consumers want exceptional customer experience

Suresh Menon, senior vice president and general manager, Master Data Management, Informatica, explains how customer experience plays an ever-bigger role in…

Getting customers to return: Customer experience success stories

Retailers know how important it is to keep loyal customers happy but many a retail membership program has become white noise to consumers. How do companies…

End of life for certain POS terminals and the looming risk to retailers

by Chris Kronenthal — President + CTO, FreedomPay

Retailers need to be sure point-of-sale systems are fully compliant, not only to avoid becoming obsolete, but to protect against fraud.

What revived legacy retail brands need to do to survive

Harry Dewhirst, president at Blis, shares insight on what retail brands need to do on the comeback trail and why using data across all channels is key to the…

Building customer loyalty starts with greater workforce visibility

Amanda Nichols, senior manager, retail and hospitality practice group, Kronos, writes that by streamlining store execution retailers can drive higher employee…

Take your marketing automation further with AI

John Oechsle, president and CEO of Swiftpage, offers insight on why AI-based technologies are critical for retailers today as it's playing an increasingly…

There is no retail apocalypse but rather a retail experiential evolution taking place

Charles Dimov, vice president of marketing, OrderDynamics, writes that retail is not dying and that experiential retail is landing everywhere. And, as…

Why pop-ups may be the retail environment of the future

Melissa Kaan, CS Hudson client development manager, explains why a new approach to face-to-face retail is gaining traction which offers an alternative means…

How to measure impact of 3D, AR e-commerce

Garrett Eastham, chief data officer with Vertebrae, explains why retailers striving to get the full picture of how 3D visualization and AR can impact business…

Leveraging machine learning to improve order fulfilment throughput

Prithwijit Mukherjee, global business manager at Wipro, discusses the impacts of machine learning related to BOPIS and identifies challenges retailers face and…

3 ways retailers can win the innovation race

Dana Naim, head of marketing and content at Twiggle, explains that despite many retailers' best interests to embrace digital transformation, most are not…

4 visual merchandising tips for boosting sales, driving growth

Marla Bracco, content marketing manager for shopPOPdisplays, explains how visual merchandising allows retailers to set themselves apart from their online…

How to create deeper customer connections by going 'direct to user'

Kirsty Cole, head of growth, Anthem Benelux, explores the opportunities of introducing a brand to an effective direct-to-user model.

Printer friction marathon: A strange way to end the Adobe Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

My new printer cannot print Adobe Acrobat documents. Getting the company's attention became a marathon in customer friction.

How warehouse efficiencies make or break last-mile fulfillment and the impact on CX

by Chris Anton — Executive Vice President, SnapFulfil

Chris Anton, executive vice president at Snapfulfil, maps out the importance of last-mile fulfillment and how it ties into fulfilling customers' desires for a…

How location intelligence enhances the customer experience

Jason Bettinger, senior director and head of consumer technologies, Americas, at HereTechnologies, explains how location intelligence, when combined with…