The role of data integrity in building a unified commerce customer experience

Abnesh Raina, PlumSlice Labs founder and CEO, explains why accurate product data management is essential for retailers looking to stay ahead of the…

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…

Ways small retailers can thrive in a world of retail giants

by Chris Petersen — Owner, IMS

Blogger Chris Petersen says that when a retailer doesn't have the resources or infrastructure, the best way to compete with Amazon is do something different.

How computer vision tech is revolutionizing brick-and-mortar retail

Trevor Sumner, CEO of PERCH Interactive, says retail needs to evolve to the point that every inanimate object interacted with can be enhanced by computer…

How to set a return policy that works for the customer and you

Sam Kliger, KWI CEO, explains why there is no one-size-fits-all approach when it comes to retail return policies. The policy is an important part of a…

Why the best retail omnichannel experience is an invisible one

Joe Rabah, managing director for EMEA, RMG Networks, explains that while customers expect consistent brand interactions across all channels some companies have…

Connecting the dots between retail customer experience, profit

Amy Brandli, director of client services at Centriam, shares data insight on a recent survey that asked consumers what they want and retailers likely aren't…

The future of retail: More tech and even more human

Matt Matsui, senior vice president of products and strategy at Calabrio, says digital transformation isn't just coming — it's finally here and retailers must…

Mobile pay, AI, biometrics bringing new muscle to automatic merchandising

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The National Automatic Merchandising Association trade show floor featured POS equipment tailored to a consumer who is comfortable with mobile payment, and…

Mobile scan-and-go shopping: Future of retail is on

Julian Wallis, retail director at Rambus, believes that retailers that invest in the right in-store digital initiatives will be able to separate themselves…

Are you an innovative customer whisperer?

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip R. Bell explains why retail success starts with customer intelligence that provokes insight, not just customer information, and includes shifting the…

How major mergers are changing your favorite private brands

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

How to boost retail operational efficiency via process management

Mark Holenstein, COO at Signavio, maps out why having the best omnichannel strategy is not only important, but necessary when competing with other high-volume…

5 ways AI can do the heavy lifting in the retail customer experience

Katrina Gosek, senior director, digital customer product strategy at Oracle, explains why success in the next era of retail won't come from adding the latest…

A new purpose for in-store retail in 2018: customer delight

Justin Jones and Ashley Welch, co-founders of Somersault Innovation, explain the focus of in-store retail and why it's all about creating 'Cathy' moments -…

Kagan: E-commerce threat gives retail a choice - fight or die

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Analyst and blogger Jeff Kagan believes retail must cannibalize itself or new competitors like Amazon Go and Whole Foods will eat them alive. There is no…

If Kroger had a hammer: 7 ways an Ace deal would change the form of grocery

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson maps out seven ways a mini-mall within a store retail strategy would change the shopper's path to purchase.

5 retail lessons learned from the upcoming lingerie wars

by Chris Petersen — Owner, IMS

As Chris Petersen sees it everything and every aspect of retail is being disrupted and reinvented.

Macy's revival means plenty in store for Star Reward members

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson believes credit for a Macy's recovery will likely go to a combination of strategic practices.

4 trends retailers should be prepared for this year

Kurt Heinemann, CMO at Reflektion, shares his insight on what he expects will be the important retail trends in 2018 and beyond.