Are you 'CONNECTING' with your customers?

by Cherryh Cansler — Publisher, FastCasual.com

The CONNECT 2015 Mobile Innovation Summit will teach restaurant operators and retailers how to provide customers with mobile connections to help build a loyal…

Hello from the new editor, we want your insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

There hasn’t been a more exciting time for retailers thanks to all the emerging technologies. Retailers must learn about new platforms designed for engaging…

Walmart’s new strategy isn’t really new but it's banking on super powers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer is focused on improving the customer experience. Even the world’s biggest retailer — Walmart — is embarking on a huge journey and banking on its…

The new force at Old Navy: 4 loyalty Lessons from a retail revival

by Bryan Pearson — President, LoyaltyOne

Like a smattering of rhinestones on a pair of skinny jeans, Old Navy has emerged as the unexpected sparkle in Gap Inc.’s performance.

Shoppers prefer using PCs to deal with customer service issues

by Cherryh Cansler — Publisher, FastCasual.com

A new study found that shoppers still find more comfort in logging on to websites and PCs over their phones when it comes to dealing with customer service…

The self-service kiosk – one of the key elements of the micro market concept

by Kisha Wilson — Marketing Manager, SlabbKiosks

Micro markets can be described as a convenience store at the office, one that provides lunch, snacks and drinks that employees can purchase. What makes micro…

Why retailers should embrace 'omichannel' ATMs

by Richard Buckle — Founder and CEO, Pyalla Technologies, LLC

It might be hard to conclude that omnichannel support will be the salvation of big box retailers as they fend off the likes of Amazon, but the need for ATMs to…

With Android Pay's arrival, battlefield lines have been drawn

by Michelle Evans — Head of Digital Consumer Research, Euromonitor

Google is back in the game with another mobile payments product, but how does it stack up against Apple Pay and Samsung Pay? Michelle Evans, senior consumer…

Bricks and orders: re-inventing the store

Blogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.

Uber, Nordstrom, Macy's take arms, and Armanis

by Bryan Pearson — President, LoyaltyOne

Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…

Is your promotional process a positive customer experience?

A robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…

Will Facebook and Twitter accelerate retail m-commerce?

by Alex Hum — Chief Architect, IT Consultant

The power of social media could shape retail digital transformation, according to Alex Hum in his latest blog post.

Consistency and avoiding Whac-A-Mole

by Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC

An important attribute of a leader is consistency. Without it, employees are left to wonder what is and isn't acceptable. This also takes focus and energy away…

3 myths keeping customers away from online shopping

Dan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.

What lane are you in?

There are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused…

Health care solutions developed with the patient in mind

by Kisha Wilson — Marketing Manager, SlabbKiosks

It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – "How can a patient's…

Retailers enhancing customer experience with interactivity

by Casey Dubbs — Marketing Manager, Horizon Display

A look at why adding interactive digital signage could give retailers a seamless customer experience.

Taking a closer look at AmEx's land of Plenti

by Bryan Pearson — President, LoyaltyOne

Once again, one of the latest trends in U.S. retail is following that of Europe, and even the world. Like shifting hemlines and boot heights, the launch of the…

The future of customer service is now

by Shep Hyken — CAO, Shepard Presentations

The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…

The ultimate retail disruptors: Shoppers are the new POS

by Chris Petersen — Owner, IMS

Why do retail stores still have "cash registers"?