Kate Spade redefines the retail store associate role in a very thoughtful approach

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Fashion retailers' new job titles and job requirements reflect how deeply it believes everyone at Kate Spade is a brand ambassador.

The benefits of bill payment kiosks

by Kisha Wilson — Marketing Manager, SlabbKiosks

In the retail industry, competition has forced many business owners to differentiate themselves from their competitors, by offering unique products and…

How loyalty programs can drive retailers, customers to embrace mobile payments

by Tal Nathanel — Co-Founder and U.S. CEO, MyCheck

The point of sale is a valuable moment to boost a consumer's experience. If managed right it can also be a huge loyalty-boosting event.

Propelling change requires innovation, talent and technology

by Lori Mitchell-Keller — Senior Vice President and Global Head, SAP Retail Business Unit at SAP, SAP

It’s hard to change someone’s mind once they have it made up right? But retailers expect this every day. We expect shoppers to change brands and behaviors, and…

Reasons digital wallets are destined to be ‘the’ payment process

The future of payments will be based on three things: versatility (online and offline usage), convenience, and security. Digital wallets provide all three.

Why retailers' collaboration is more than a win-win, it's a win-win-win

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Collaboration and partnerships between retailers are more common than ever, and that's a great thing for veteran retailers and newcomers launching products.

CONNECT: How to get your app into the hands of millennials

by Cherryh Cansler — Publisher, FastCasual.com

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

CONNECT: Why restaurants aren't deploying beacons

by Will Hernandez — Editor, NetWorld Media Group

A recent panel at Networld Media Group's CONNECT Mobile Innovation Summit discussed beacon technology's role with restaurateurs and retailers today.

CONNECT: How to get your app into the hands of millennials

by Cherryh Cansler — Publisher, FastCasual.com

Millennials will only keep 20 apps on a phone so the challenge is creating one that makes the cut.

Back-to-School: 4 ways retailers can cash in

by Bryan Pearson — President, LoyaltyOne

Retailers need to recognize the event of back-to-school shopping has changed. It’s no longer a mother-child outing shaped by retailers. Now students are…

Store design: It just keeps getting smarter… and sexier

by Ethan Whitehill — CEO, two west inc

There's no question that today's shoppers want to be wowed. Tech-savvy and design-smart, they're looking for interactive and visually appealing experiences…

Beyond engagement: Top must-haves to drive customer experience forward

The customer experience doesn’t start and stop at a brand destination. It continues on social channels, where you have no control on what’s shared.

Witness: The crumbling tenents of quality customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Was it a social experiment? No clue, but it clearly wasn't a warm fuzzy consumer interaction.

Dear Amazon: Reneging on Prime does not make for a good customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

When you sign up and pay for an annual service the only update or change should be one that benefits the subscriber. Otherwise it's pretty much called a gyp by…

No surprise: Gallup finds mobile wallets low priority for consumers

by Will Hernandez — Editor, NetWorld Media Group

Just 13 percent of more than 17,000 consumers surveyed have a digital wallet on their smartphone.

The use of digital signage as a wayfinding solution

by Kisha Wilson — Marketing Manager, SlabbKiosks

A study conducted by SignAd Network found that "digital video in public venues reaches more Americans each month than online videos." It's no surprise then…

The clash of a crying toddler and the customer dining experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Sometimes ensuring a good customer experience requires taking a deep breath and strategy.

A customer experience can have a shelf life of forever so make it good

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Just as a great experience can boost business, a horrid customer experience can hurt the bottom line. What message would you send in the latter situation?

3 ways to prep for the ban on trans fats

Food retailers can prepare for the ban by taking a few necessary steps.

Why cost cutting strategies require putting the customer first

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retailers, like every business niche, are continually striving to save money while making more money, and if you’ve been reading the national business…