by Bryan Pearson — President, LoyaltyOne
Like a smattering of rhinestones on a pair of skinny jeans, Old Navy has emerged as the unexpected sparkle in Gap Inc.’s performance.
read nowby Cherryh Cansler — Editor, FastCasual.com
A new study found that shoppers still find more comfort in logging on to websites and PCs over their phones when it comes to dealing with customer service…
read nowby Kisha Wilson — Marketing Manager, SlabbKiosks
Micro markets can be described as a convenience store at the office, one that provides lunch, snacks and drinks that employees can purchase. What makes micro…
read nowby Richard Buckle — Founder and CEO, Pyalla Technologies, LLC
It might be hard to conclude that omnichannel support will be the salvation of big box retailers as they fend off the likes of Amazon, but the need for ATMs to…
read nowby Michelle Evans — Head of Digital Consumer Research, Euromonitor
Google is back in the game with another mobile payments product, but how does it stack up against Apple Pay and Samsung Pay? Michelle Evans, senior consumer…
read nowBlogger Bryan Pearson discusses how Birchbox, Amazon, Rent the Runway are re-inventing the store.
read nowby Bryan Pearson — President, LoyaltyOne
Living mannequins have their place, but few events translate to pure retail progress like a pair of Louboutins arriving by Uber, writes RCE blogger Bryan…
read nowA robust promotional strategy has become an integral element of nearly every organization’s marketing mix. However, promotions without the right structure…
read nowby Alex Hum — Chief Architect, IT Consultant
The power of social media could shape retail digital transformation, according to Alex Hum in his latest blog post.
read nowby Doug Fleener — President and Managing Partner, Dynamic Experiences Group, LLC
An important attribute of a leader is consistency. Without it, employees are left to wonder what is and isn't acceptable. This also takes focus and energy away…
read nowDan Leberman, vice president North American online small and medium business unit for PayPal, debunks the myths that inhibit e-commerce.
read nowThere are some retailers that focus on customer service. Blogger Cindy Pass takes a look at why these companies are worthy of recognition, and why a "confused…
read nowby Kisha Wilson — Marketing Manager, SlabbKiosks
It can be argued that the underlying premise of patient management is to provide answers and implement solutions to the question – "How can a patient's…
read nowby Casey Dubbs — Marketing Manager, Horizon Display
A look at why adding interactive digital signage could give retailers a seamless customer experience.
read nowby Bryan Pearson — President, LoyaltyOne
Once again, one of the latest trends in U.S. retail is following that of Europe, and even the world. Like shifting hemlines and boot heights, the launch of the…
read nowby Shep Hyken — CAO, Shepard Presentations
The 'customer service experience' encompasses every interaction, or touchpoint, that a customer has with your company; deliver value, and the customers will…
read nowby Chris Petersen — Owner, IMS
Why do retail stores still have "cash registers"?
read nowby Pat Bakey — General Manager Consumer Industries, SAP
The world is becoming more complicated, and technology is to blame. Here's a look at how technology can make things simpler again.
read nowby Shep Hyken — CAO, Shepard Presentations
Customer experience expert outlines how a customer journey map can lead to instant gratification and avoid 'instant misery' for customers.
read nowby Chris Petersen — Owner, IMS
Can a retailer really target a customer segment and create loyalty in today's omnichannel retail marketplace?
read now