Top Women in Retail Technology 2026

Verizon’s McKaney leading AI innovations in customer experience

November 3, 2026 by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

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Company: Verizon

Allison Mckaney, director of retail experience for Verizon, is responsible for Verizon's customer journey in the stores, from pre-visit, through arrival, discovery, purchase and post-visit.

She is currently leading the implementation of an AI-enabled point-of-sale application that keeps the rep and customer shared moment at the heart of the experience.

She directed the design and launch of Verizon's 39" Discovery screens which its reps use to explain plans and services to customers. It receives consistent positive praise from both customers and reps.

Mckaney recognizes customers come to stores to talk to reps and therefore Verizon's application of AI needs to augment and enhance the moment.

These are just a few reasons we chose Allison Mckaney as one of Connect Media's Top Women in Retail Technology Award winners. Connect Media's Top Women in Retail Technology Awards recognize women driving retail technology innovations.

About Judy Mottl

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Judy Mottl is the editor of RetailCustomerExperience.com and DigitalSignageToday.com at Connect Media. She is an award-winning editor, reporter and blogger who has worked for top media for nearly four decades,  including AOL, InformationWeek and Internet News, as well as for leading technology providers including HP. She’s written everything from breaking news to in-depth industry trends and reported on technology long before the internet arrived, including the debut of the first smartphone. When she's not sharing insights on digital signage deployments and trends in retail customer experience she's on the beach or watching the latest live murder trial.

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