India ripe market for Amazon grocery, household product sales

May 14, 2018

Grocery items and household products will likely account for over half of Amazon's India business in the next five years and are already the largest category…

Amazon on track to lead the apparel segment

May 3, 2018

Amazon is likely shoring up its fashion apparel strategy and according to Morgan Stanley it's on track to be the top U.S. apparel player this year.

Should retailers try to out-Amazon Amazon?

Wanda Cadigan, vice president, commerce, at Sitecore, says the fate of Toys R Us is a prime example of the slippery slope in partnering with Amazon. Brands…

Amazon expanding Boston tech hub, hiring on 2,000 workers

May 1, 2018

Omnichannel powerhouse Amazon is planning to expand its Boston tech hub and hire on 2,000 employees across a range of roles, from machine learning to robotics.

Amazon increasing Prime fee as first quarter sales spike 43% to hit $51B

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Amazon sales soared in first quarter of 2018 and it's a trend the mega omnichannel player expects to continue. One helpful factor is a move to increase…

Amazon Prime members now have car trunk delivery option

April 27, 2018

Amazon Prime members owning a technology compatible vehicle can now have deliveries dropped in the car trunk via Amazon's Key app and either GM's OnStar…

Amazon shuttering Whole Food's reward program

April 25, 2018

Fulfilling a statement made early on following its acquisition of Whole Foods, Amazon is closing down the grocer's less than one-year old rewards program and…

Amazon No. 5 in UK retail segment

April 24, 2018

Amazon is the fifth biggest retailer in the U.K., and enjoyed a 22.5 percent U.K. revenue jump in 2017, according to GlobalData.

Amazon offering in-home gadget service

April 19, 2018

On the heels of announcing a partnership with Best Buy to sell its Fire-enabled televisions, Amazon is reportedly also setting up its own 'Geek Squad…

Amazon partners with Best Buy on Amazon Fire TV strategy

April 19, 2018

Amazon is partnering with Best Buy in an exclusive agreement to sell its Amazon Fire smart televisions sold via Best Buy's Insignia brand and Toshiba.

How major mergers are changing your favorite private brands

by Bryan Pearson — President, LoyaltyOne

Bryan Pearson ponders what will happen to the Whole Foods brand now living under the ever expanding Amazon umbrella.

Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…

Amazon expands Key access nationwide

April 13, 2018

Amazon's Key smart entry technology is now available nationwide and the in-home Key delivery program is available to Prime members in 37 specific cities.

Another Amazon fulfillment center slated for Nevada

April 9, 2018

Amazon plans to open another fulfillment center in Nevada, adding another 1,000 full-time associates to the already 3,000 it employs in the state at three…

Amazon prepping Whole Foods pick-up service, claims report

April 2, 2018

Amazon is reportedly getting a product pick-up service strategy in place for its Whole Foods Market locations, according to a Motley Fool report.

Amazon prepping responsive drone technology, claims report

March 29, 2018

Amazon's drone strategy may include developing drones that respond to a customer's call or wave.

The horse you rode in on will not win the race for the future

by Chris Petersen — Owner, IMS

Blogger Chris Petersen explains why reducing customer effort in the product purchase is critical in building the customer relationship.

Google expands retail shopping program with a universal cart, personalization focus

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.

Kagan: Amazon effect only part of reason Toys R Us failed

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan says we shouldn't be too quick to blame the failure of Toys R Us on Amazon. A good deal of the blame, he says, should land on the toy seller's…

Amazon happy with customer response to Go store but guarded about future plans

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…