ICX Association News & Media
Talking With: ICXA Executive Director Alicia Lavay
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…
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Taking on Direct-to-Consumer Brands: How Traditional Retailers Can Stay in the Game
Across industries, the direct-to-consumer model is turning how buyers think about shopping on its head—and traditional retailers have no choice but to change…
Presented by RetailCustomerExperience.com
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Exploring the Future of CX: Trends and Predictions for Customer Engagement
This webinar offers unique perspectives on integrated digital and in-person interactions, plus a discussion about emerging digital CX trends.
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ICX Association names Elevate Award winners
September 22, 2020
The Interactive Customer Experience (ICX) Association presented its annual Elevate Awards during a livestream earlier today.
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ICX Summit postponed till June 2021
September 2, 2020
The Interactive Customer Experience Summit has been postponed until June 2, 2021 due to travel restrictions related to COVID-19. The rescheduled event will…
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ICXA extends Elevate Award submission deadline
March 29, 2018
The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is Friday, April 13…
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Storytelling is key to boosting customer experience and profit
by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator
The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…
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Customer experience is defined at new levels during ICX Summit 2017
by Lyle Bunn — Strategy Architect, BUNN Co.
When brands, retailers and digital experience providers met at the 2017 ICX Summit in Dallas the focus was on defining “what works” to maximize CX approaches.
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Neiman Marcus embracing innovative tech from the front door to the dressing room
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
From the minute a shopper walks into the new Fort Worth, Dallas-based Neiman Marcus, digital technology is nearby. Here’s the scoop on how the retailer's iLab…
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'Interesting times' highlight ICX Summit 2017
by Christopher Hall — w, t
Brands really can't treat any of their customers like they're all alike anymore, not just the millennials, especially now that the technology is available to…
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Interactive Customer Experience: The start of a daunting, yet exciting journey
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
The ICX Summit, held by the ICX Association last week in Dallas, gave retailers and interactive technology players a chance to learn why companies have to…
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ICX Summit: Speakers, keynotes are all 'A-list'
by Ben Wheeler — President, KioskGUY.COM
A lineup of kiosk experts will share their insights at the ICX Summit June 5-7, offering a bird's eye view of what's in store for interactive customer…
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ICX Association extends entry deadline for annual Elevate Awards
March 14, 2017
Nomination deadline for the Association's annual awards has been extended to April 3.
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10 'Big Ideas' from ICX Summit 2016
by Christopher Hall — w, t
Take a run through this Top 10 list of some of the most thought-provoking and attention-grabbing ideas highlighted at the recent Interactive Customer…
read nowICX Association kicks off Symposium series in Atlanta
October 27, 2015
The two-day event aims to help B2C brands prepare for the next generation of computing technology, which promises to deliver the capability to engage and…
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ICX Symposium: Chick-fil-A, Fiserv, HomeDepot.com execs set to talk future of CX
The ICX Symposium in Atlanta later this month will feature a keynote address from three friends, executives at major brands, talking about the future of…
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ICX Symposium: The future of customer experience is coming fast
by Christopher Hall — w, t
With the Interactive Customer Experience Association set to host 'Inflection Point: The Future Tech of Customer Experience,' aimed at getting B2C brands ready…
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ICXSummit15: From scavenger hunt to Skydeck, the highlight reel
by Christopher Hall — w, t
From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…
watch nowShell Fuel Rewards kiosk wins 'Best Retail Deployment' at the ICX Association Awards
July 1, 2015
The Shell Fuel Rewards kiosk program, developed by Frank Mayer and Associates, recently won an award for Best Retail Deployment at the ICX Association Industry…
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