MACH Alliance News & Media

How agentic ecosystems are redefining the consumer experience

by Meriel Neighbour — Chair of Ambassadors at MACH Alliance; Director of Technology Delivery and Transformation at River Island, MACH Alliance

While there's more hype and excitement around customer-facing AI chatbots or flashy generative AI tools, consumer loyalty comes from providing a consistent…

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Shoe retailer Clarks overhauls digital, in-store platforms with big ROI rewards

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Clarks, a 200-year-old global shoe retailer, needed an IT infrastructure rehaul given a monolithic commerce platform. It made a successful digital…

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