Walmart's Marc Lore: I’m not leaving my job

Marc Lore, chief of Walmart's digital ecommerce for the U.S. and co-founder of Jet, which Walmart bought last year, says he's not leaving his job. As Retail Customer Experience reported last week, a news report claimed Lore was looking to...

Walmart shares take a bit of a tumble

A boom in online sales is being cited as the main driver in an 8.6 percent share drop for Walmart. While the global retailer enjoyed robust holiday sales, lower product prices and online sales growth, the latter, which typically represents... founder Marc Lore mulling leaving Walmart, claims report CEO Marc Lore, founder of, which is owned by Walmart, is reportedly considering leaving his role, according to a New York Post report. Walmart acquired just about a year and a half ago for $3.3 billion. The news comes within days of Walmart experiencing one of its biggest stock dips.

Walmart tech lab buys VR startup

Walmart's technology innovation lab, called Store No 8, is buying a virtual reality startup to develop VR products for the omnichannel retailer's website and store locations. The two companies are no strangers to each other, according to a Reuters report,...

Williams-Sonoma hires ex-Macy's tech leader as CTO

Yasir Anwar, former CTO at Macy's, is taking on the same role at Williams-Sonoma. He will report to President and CEO Laura Alber.

Walmart Store No 8 incubator advances VR strategy

Walmart Store No 8 incubator advances VR strategy

Walmart is fulfilling a big part of its one-year-old technology incubation strategy by buying a virtual reality startup. As a leader notes, it's just the start of what Walmart hopes to accomplish with emerging technologies at its Store No 8.

Walmart partners with Japan e-commerce player Rakuten

Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report. The U.S. retailer will provide a channel for Rakuten to sell digital books and audiobooks in the U.S.,...

Walmart layoffs to hit about 500 jobs

While it recently announced it was boosting its hourly wage, Walmart is slashing 400 to 500 jobs at its headquarters, according to a Fortune report. The cuts are being made in a range of internal divisions, from finance to human...

Walmart taps Judith McKenna to lead international unit

Come Feb. 1, Judith McKenna, now Walmart's COO of domestic operations, will take the helm of the retailer's international unit, according to a Bloomberg report. McKenna will succeed David Cheesewrigh, 55, who has held the job since 2013, according to...

Walmart chief: Retail is about change, customer experience a team sport

Walmart chief: Retail is about change, customer experience a team sport

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed to founder Sam Walton's vision and philosophy when it comes to the customer experience. debuts first store in new high-tech supermarket chain

Chinese ecommerce player is opening the first of what will be a chain of high-tech supermarkets in Beijing. A Bloomberg report stated the strategy is's move to battle Alibaba Group Holding in the physical retail segment. The stores,...

Why Amazon may lose its influencer title in 2018

Why Amazon may lose its influencer title in 2018

While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to fail as industry watchers see more than a few weak spots in its influencer armor.

2017 retail influencer: Amazon

2017 retail influencer: Amazon

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to expanding its reach via traditional brands to paving new roads in consumer purchase.

Walmart testing new personal shopping experience

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom. The mega retailer, according to a Recode report, is beta testing a new service that will give shoppers item recommendations and allow purchase...

2017 in review: Walmart, Buffet, Target led top read news

2017 in review: Walmart, Buffet, Target led top read news

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Target buys Shipt to shore up delivery strategy

Target is buying Shipt, a same-day delivery platform, for $550 million in cash in its strategy to boost fulfillment efforts. The news comes as retailers race to meet customer expectations now that they value speedy delivery over price, as Retail...

Walmart digital signage delivers broken content

Walmart digital signage delivers broken content

Digital Signage Today Editor Bradley Cooper encounters a Walmart shelf-edge display that failed to get its message across. Instead of a heartwarming holiday video, it delivered a buffering, stuttering mess.

Target adds mobile pay Wallet feature to REDcard

Target adds mobile pay Wallet feature to REDcard

The retailer officially becomes the latest to add an in-store, mobile-payment feature to its app in a move that also combines its digital coupon program into a single scan at checkout.

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's, Amazon, Walmart and Dollar Tree, according to Gordon Haskett research. The analyst firm reported 65...

2018 will bring Lord & Taylor to shoppers and Lord & Taylor are teaming up to launch a flagship store on Walmart's e-commerce site come Spring 2018. The collaborative brand store will provide a "specialized online experience," according to a press release. "Our goal is to create...

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Convergence of the retail kind: The human touch