Contributors
Augustin Prot
Co-founder, Weglot
Eric Prugh
Eric Prugh oversees product, GTM, and design at PactSafe. PactSafe is a SaaS company that securely powers clickwrap agreements & eSignatures for businesses like Wayfair, DoorDash, Extra Space Storage, Upwork, and more. Prior to his current role, Eric spent 7 years at ExactTarget and Salesforce.
Roman Ptakowski
Roman Ptakowski serves as Chief Commercial Officer, Customer Experience at Bridgenext, where he leads the global CX practice, including Creative, Design, UX, Sales, Service, Marketing Automation, and the Content Studio. Previously, he was Managing Partner at AKQA, working with clients like Delta Air Lines, Coca-Cola, and UPS, and driving growth in Atlanta with a focus on diversity and inclusivity. Roman began his career in management consulting at Accenture, later transitioning to agencies like Organic, AKQA, and Huge, collaborating across industries such as healthcare, energy, and CPG.
Mary Putman
Mary Putman is the Chief Consultancy Officer at Stone Mantel, a research-led consultancy at the forefront of customer and employee experience strategy.
Elissa Quinby
Elissa Quinby is senior director of retail insights at Quantum Metric. As a go-to-market and industry lead, Elissa provides expertise that supports retailers ability to optimize the digital customer experience. Prior to joining Quantum Metric, Elissa spent seven years with Amazon Retail holding roles across multiple verticals and various functions.
Pari Raccah
Prior to joining the GiftNow team, Kevin led corporate marketing for technology start-ups in the customer experience and supply chain industries. He holds a BA in marketing management from San Jose State University and an MBA from Golden Gate University, and lives in San Jose, California.
Mridula Rahmsdorf
Mridula Rahmsdorf, is CRO at IKASI, providers of patented, autonomous, causal AI solutions that help organizations optimize pricing, promotions, and investments that are customized for each individual.
Nikhil Raj
Nikhil is the Chief Business Officer for Retail Media at machine learning-powered adtech company, Moloco. Before Moloco, he was on the co-founding leadership team at WalmartLabs via the acquisition of Kosmix and started Walmart’s retail media business.
Shekar Raman
Shekar Raman is CEO and Co-founder of Birdzi, a grocery retail AI solutions company that was inspired by an idea his 11-year-old daughter had about locating products in the supermarket. He is passionate about building data-driven technologies leveraging AI and machine learning to help retailers and brands elevate the customer experience.
Raj Ramanan
Raj Ramanan is the CEO of Jitsu, a last-mile delivery company that helps retailers and brands meet or exceed their customers’ expectations. Prior to being named CEO, Raj was the chief operating officer for Scorpion, a digital marketing services provider for local businesses. Earlier roles include leading Loku, which he co-founded, and various positions at The Walt Disney Company, Nexstar Media Group, and McKinsey. Raj is a graduate of the Ross School of Business at the University of Michigan.
Jesus Ramirez
Jesus is a mission-driven leader, an innovator, and a humble, life-long learner. In his career, he has helped build and lead several technology-driven products, teams, and companies. Today, he is the VP of Strategy & Innovation at Tallwave where he is focused on helping companies create exceptional customer experiences.Mayank Ranjan
Mayank Ranjan is the US Midwest regional head responsible for consumer packaged goods and retail at Infosys. He has been in the industry for over 30 years, of which 26 years have been with Infosys. He is a founding member of the Infosys CPG and Retail business and has been part of the entire software value chain. Mayank leads our relationship with key global CPG and retail clients, supporting them in their transformation journeys. Mayank has partnered closely with CPG and Retail clients in their digital commerce and digital marketing initiatives.
Ken Rapp
Ken Rapp is the CEO of Blustream, the leader in after-sale product ownership experiences. He is a dynamic entrepreneur and commercialization leader. He’s founded businesses, created markets, and provided significant returns to shareholders. Ken is passionate about marrying unmet needs with practical solutions and he specializes in enterprise value creation through commercialization.
Raghu Ravinutala
Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, global leader in AI-powered customer service automation, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across the U.S., Southeast Asia, Europe, the Middle East, Japan, Australia and Latin America with 1000+ customers in 85+ countries.
Alex Rawal
Alex Rawal is the Head of Growth Marketing at SumUp, where he leverages a decade of experience in digital media strategy, product launches, and data-driven marketing to drive business growth. An accomplished leader in the CPG and fintech sectors, he previously led a full revamp of SumUp's performance media channels, significantly reducing customer acquisition costs. Rawal is also a proven entrepreneur, having founded and successfully sold Method Roasters, a small-batch coffee company that supplied over 40 businesses.
Lilah Raynor
As founder and CEO of Logica Research, Lilah is driven to help organizations use insights to fuel brand growth and improve people's lives. Logica Research excels in creating customized research solutions that spark brand engagement, launch products and services, and establish thought leadership programs and media coverage. Logica's client list includes Fortune 500 companies, and some of the largest financial, fintech and technology innovators in the world.
Craig Reed
SVP, Global Trade Avalara
Sebastian Reeve
Seb Reeve is a customer experience industry leader who is always seeking to provide thought-leadership, lateral-thinking and decision-support for Fortune 1000 Enterprises who are both his customers and partners. Reeves has more than fifteen years of experience in deploying technologies to improve the user experience. He is currently one of the top managers in charge of the design, strategy and value proposition of Nuance’s Intelligent Engagement business which promotes the best practices in AI and Machine Learning to the world of Customer Experience.Featured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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