Contributors
Raghu Ravinutala
Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, global leader in AI-powered customer service automation, delivering autonomous, human-like experiences for customers and employees to accelerate enterprise growth. Since its inception, Raghu and his team have successfully expanded Yellow.ai’s presence across the U.S., Southeast Asia, Europe, the Middle East, Japan, Australia and Latin America with 1000+ customers in 85+ countries.
Alex Rawal
Alex Rawal is the Head of Growth Marketing at SumUp, where he leverages a decade of experience in digital media strategy, product launches, and data-driven marketing to drive business growth. An accomplished leader in the CPG and fintech sectors, he previously led a full revamp of SumUp's performance media channels, significantly reducing customer acquisition costs. Rawal is also a proven entrepreneur, having founded and successfully sold Method Roasters, a small-batch coffee company that supplied over 40 businesses.
Craig Reed
SVP, Global Trade Avalara
Sebastian Reeve
Seb Reeve is a customer experience industry leader who is always seeking to provide thought-leadership, lateral-thinking and decision-support for Fortune 1000 Enterprises who are both his customers and partners. Reeves has more than fifteen years of experience in deploying technologies to improve the user experience. He is currently one of the top managers in charge of the design, strategy and value proposition of Nuance’s Intelligent Engagement business which promotes the best practices in AI and Machine Learning to the world of Customer Experience.Jon Reily
I am a Top 100 Retail Influencer, an eCommerce expert, and a UX/CX evangelist with more than two decades in the space. I jokingly say that I "help companies sell things online, and keep Amazon from killing them." I am a global speaker, an internationally published thought leader, and a world-wide TV/Radio commentator. I love to talk about what the future will bring in terms of business, technology, aviation, the way we will live in the years to come; and what we can do to prepare and profit from that now.
Gediminas Rickevičius
For over 13 years, Gediminas Rickevicius has been a force of growth for leading information technology, advertising and logistics companies around the globe. He has been changing the traditional approach to business development by integrating big data into strategic decision-making. As a Vice President of Global Partnerships at Oxylabs, Gediminas continues his mission to empower businesses with state-of-art public web data gathering solutions.
Dietmar Rietsch
Dietmar Rietsch is CEO of Pimcore, board member of the elements group and partner of valantic. A serial entrepreneur with a strong sense for innovation, technology and digital transformation. A highly passionate and enthusiastic guy that drives change. Think different.
Christina Riley
Christina runs a boutique display agency, specializing in small run productions as well as the marketing for Benchmarc Display, Inc., a full-service point of purchase display house.
Julien Rio
Julien Rio has more than 10 years' international experience in Marketing and Customer Care positions across multiple industries. As Director of Marketing of RingCentral Engage Digital, Julien strives for improving customer care worldwide and closing the gap between what companies have to offer and what customers expect.
Mike Rittler
Michael Rittler is the Interim Head of U.S. Partnerships and Shared Services, where he is responsible for leading TD Retail Card Services and the Nordstrom/Target card portfolios. Prior to this, Mike was Head of Product Development and Merchant Relations for the Retail Card Services division of TD Bank, N.A., managing a diverse portfolio of private label credit card programs in the United States and Canada, including Raymour & Flanigan, Samsung, ICON Fitness, Tourneau, and The Yard Card program.
James Robins
James Robins is a seasoned Chief Marketing Officer with over 20 years of experience driving high-growth strategies in both B2B and B2C markets. James is currently CMO at Yodeck, the Intelligent Digital Signage Platform™, where he leads marketing strategy and execution. Yodeck helps retail organizations boost sales and customer engagement by offering easy-to-use digital signage solutions that attract foot traffic and drive impulse purchases.
Olivia Robinson
Olivia Robinson started her career in retail and moved up the ranks before being promoted to Store Manager. Olivia joined VoCoVo in January 2019 and is currently Head of Strategic Growth. Olivia uses her in-depth retail knowledge to help retailers prove the benefits of connected comms in-store and works with retailers across three major continents.
Tim Robinson
Tim Robinson is the Corporate Vice President, Returns at Blue Yonder. Retailers, manufacturers and logistics service providers worldwide rely on Blue Yonder to optimize and accelerate their supply chain from planning through fulfillment, delivery, and returns.
Daniel Rodriguez
Daniel Rodriguez is an experienced marketing executive, entrepreneur, family guy and musician who uses daily meditation to manage life’s intense moments. He currently is the CMO at Simplr, where he’s leading a team that is redefining the way brands deliver customer service. Before Simplr, he served as VP of Marketing for Seismic. A native of Cleveland, he’s been a Bostonian since earning a BA from Harvard and an MBA from the MIT Sloan School of Management.
Isabelle Romualdez
Isabelle is a content marketer with years of global experience in digital public relations and SEO. She has a knack for telling stories through data and trying new exotic dishes.
