Liz Tsai

Originally from Texas, Liz went to the Massachusetts Institute of Technology at the age of 15, where she was a stand-out student among her peers and was recognized for her involvement in building robots and 3D printers. After completing her BS and her MS at the MIT Media Lab, she spent several years working in the physical commodities trading industry in Geneva and Singapore. Liz recognized that pairing software automation with people had the potential to create a more efficient commodities world and saw that customer service could experience a similar evolution. 

Connect with Liz:

Pavel Tsarykau

Pavel is a strategic leader behind Expert Soft, a company specializing in high-load, enterprise-grade ecommerce solutions built on SAP Commerce Cloud and Java. He works closely with global retailers, translating real customer experience challenges into a strategic direction. With deep insight into CX pain points and industry trends, Pavel ensures that every solution aligns with modern expectations, which makes him a valuable voice on the intersection of enterprise tech and retail customer experience.

Connect with Pavel:

Dave Tu

Connect with Dave:

Mav Turner

Mav Turner is the Chief Technology Officer of DevOps at Tricentis, a global leader in continuous testing. In his role, Mav oversees research and development as well as product growth and strategy aimed at enabling organizations to accelerate their digital transformation by increasing software release speed, reducing costs, and improving software quality. Prior to joining Tricentis, Mav worked as Vice President of Product at N-able and SolarWinds. Mav holds a Bachelor of Science in Computer Science from Texas State University.

Connect with Mav:

Jim Tyrrell

In this role, Jim leads TNS’ enterprise product management activities, working closely with the wider product team and colleagues in sales, marketing and operations, among others. He is responsible for the product management of TNS Telephone Number Reputation Monitoring and TNS Enterprise Branded Calling solutions

Connect with Jim:

Efrat Tzory

Connect with Efrat:

Griffin Unanue

My name is Griffin Unanue, and I am from Pasadena, California. I am a current junior at the University of Southern California Annenberg School of Communications and Journalism, studying communications and political science, and I am currently working in USC's auxiliary services.

Connect with Griffin:

Kelly Ungerman

Crystle Uyeda

Establishing laser-sharp strategies to guide clients in their business objectives enables Crystle to deliver both future-focused and tactical approaches in developing programs to fuel their growth. Her cross-industry knowledge and drive to think beyond stated needs lead to relevant and measurable results. With an ability to both dream and execute, Crystle brings a unique perspective to problem-solving for B-to-C and B-to-B clients.

Connect with Crystle:

Ed Valdez

Ed Valdez is Partner & CMO with Chief Outsiders, the nation’s leading fractional CMO firm focused on mid-size company growth. He leverages agile, metric-driven marketing to accelerate growth for retail, SaaS, telecom/IT, and emerging tech companies.

Connect with Ed:

Divya Valsala Saratchandran

Divya Valsala Saratchandran is an accomplished cloud/edge computing, and distributed computing professional with over 18-plus years of experience in architecting scalable solutions, implementing real-time systems, and modernizing point of sale platforms. Divya has helped several retail organizations to optimize operations and enhance customer experience. She is passionate about emerging technologies like AI driven solutions and machine learning. As a Technology Leader in retail space, she is instrumental in designing and architecting high-performing resilient solutions.

Connect with Divya:

David VanAmburg

In 2001, he was promoted to Managing Director of the ACSI as a whole. As an expert in customer satisfaction, VanAmburg has lectured at the University of Michigan and venues abroad, addressing the relationships among satisfaction, quality, customer service, loyalty, and shareholder value. VanAmburg is regularly quoted and featured in numerous print and radio media, including The Wall Street Journal, Bloomberg, CNN, and TIME.

Connect with David:

Austin Vance

Austin Vance, the co-founder and CEO of Focused Labs, brings a dynamic blend of technical prowess and visionary leadership to the forefront of the software industry. With a career spanning 24 years in software development, he has a rich history of leading high-performing engineering teams at prestigious organizations such as Pivotal and PayPal. This extensive experience has not only honed his expertise in the field but also deepened his commitment to delivering exceptional customer service through innovative software solutions. 

Connect with Austin:

Gail van Dijk

Gail van Dijk is head of global marketing at Communisis Brand Deployment, a market-leading print management and brand activation company. Forever a customer champion, Gail focuses on delivering excellence to clients across global B2B markets and driving sales growth by understanding customer needs and the solutions required to meet them. Passionate about fresh thinking, innovation and transformation, Gail drives the shopper insights agenda for Communisis.

Connect with Gail:

Beth VanStory

Brianna Van Zanten

Brianna Van Zanten - Vice President of Customer Success at Incheq, where she specializes in driving adoption and long-term value through a behaviorally informed, user-centric approach. With a background in Cognitive Sci & Psychology from Case Western Reserve University, she blends analytical insight with relationship-driven leadership to optimize product experience and client outcomes. In addition to her work in tech, Brianna is a licensed youth soccer coach with Chicago Rush Soccer & a community lead for The Hustle Collective, supporting emerging professionals and entrepreneurs.

Connect with Brianna:

Pradip Varpe

Digital Marketing Manager with a passion for data-driven strategies, content excellence, and high-performing campaigns. Skilled in SEO, social media, email marketing, and lead generation to drive brand growth and measurable results.

Connect with Pradip:

Padmanabhan Venkatesan

Padmanabhan (Paddy) Venkatesan is Senior Corporate Vice President, leading the Global Consumer Tech vertical at Persistent, enabling AI-driven Digital Product Engineering for its clients across Retail, CPG, Travel and Logistics. He has led and managed several large industry verticals and P&Ls across Communications, Media, Hi-tech, Semiconductor, Retail and CPG, delivering digital transformation programs that enable product-to-platform evolution, SaaS-based business models and enterprise modernization.

Connect with Padmanabhan:

Ram Venketaraman

Alex Vera