Contributors
Pavel Tsarykau
Pavel is a strategic leader behind Expert Soft, a company specializing in high-load, enterprise-grade ecommerce solutions built on SAP Commerce Cloud and Java. He works closely with global retailers, translating real customer experience challenges into a strategic direction. With deep insight into CX pain points and industry trends, Pavel ensures that every solution aligns with modern expectations, which makes him a valuable voice on the intersection of enterprise tech and retail customer experience.
Dave Tu
Dave is responsible for leading DCL Logistics through a transformational time; as President since 2014 he has grown the business from a West Coast boutique to a global business, now with six locations in the US and multiple international nodes.
Mav Turner
Mav Turner is the Chief Technology Officer of DevOps at Tricentis, a global leader in continuous testing. In his role, Mav oversees research and development as well as product growth and strategy aimed at enabling organizations to accelerate their digital transformation by increasing software release speed, reducing costs, and improving software quality. Prior to joining Tricentis, Mav worked as Vice President of Product at N-able and SolarWinds. Mav holds a Bachelor of Science in Computer Science from Texas State University.
Jim Tyrrell
In this role, Jim leads TNS’ enterprise product management activities, working closely with the wider product team and colleagues in sales, marketing and operations, among others. He is responsible for the product management of TNS Telephone Number Reputation Monitoring and TNS Enterprise Branded Calling solutions
Efrat Tzory
Efrat Tzory is the VP of Marketing at ByondXR, a retail technology company that developed a proprietary XR-enabled eCommerce platform to help brands and retailers take a step into the metaverse and create and manage virtual stores and showrooms that disrupt the industry by providing scalable immersive solutions that increase customer engagement and sales.
Griffin Unanue
My name is Griffin Unanue, and I am from Pasadena, California. I am a current junior at the University of Southern California Annenberg School of Communications and Journalism, studying communications and political science, and I am currently working in USC's auxiliary services.
Crystle Uyeda
Establishing laser-sharp strategies to guide clients in their business objectives enables Crystle to deliver both future-focused and tactical approaches in developing programs to fuel their growth. Her cross-industry knowledge and drive to think beyond stated needs lead to relevant and measurable results. With an ability to both dream and execute, Crystle brings a unique perspective to problem-solving for B-to-C and B-to-B clients.
Ed Valdez
Ed Valdez is Partner & CMO with Chief Outsiders, the nation’s leading fractional CMO firm focused on mid-size company growth. He leverages agile, metric-driven marketing to accelerate growth for retail, SaaS, telecom/IT, and emerging tech companies.
Divya Valsala Saratchandran
Divya Valsala Saratchandran is an accomplished cloud/edge computing, and distributed computing professional with over 18-plus years of experience in architecting scalable solutions, implementing real-time systems, and modernizing point of sale platforms. Divya has helped several retail organizations to optimize operations and enhance customer experience. She is passionate about emerging technologies like AI driven solutions and machine learning. As a Technology Leader in retail space, she is instrumental in designing and architecting high-performing resilient solutions.
David VanAmburg
In 2001, he was promoted to Managing Director of the ACSI as a whole. As an expert in customer satisfaction, VanAmburg has lectured at the University of Michigan and venues abroad, addressing the relationships among satisfaction, quality, customer service, loyalty, and shareholder value. VanAmburg is regularly quoted and featured in numerous print and radio media, including The Wall Street Journal, Bloomberg, CNN, and TIME.
Austin Vance
Austin Vance, the co-founder and CEO of Focused Labs, brings a dynamic blend of technical prowess and visionary leadership to the forefront of the software industry. With a career spanning 24 years in software development, he has a rich history of leading high-performing engineering teams at prestigious organizations such as Pivotal and PayPal. This extensive experience has not only honed his expertise in the field but also deepened his commitment to delivering exceptional customer service through innovative software solutions.
Gail van Dijk
Gail van Dijk is head of global marketing at Communisis Brand Deployment, a market-leading print management and brand activation company. Forever a customer champion, Gail focuses on delivering excellence to clients across global B2B markets and driving sales growth by understanding customer needs and the solutions required to meet them. Passionate about fresh thinking, innovation and transformation, Gail drives the shopper insights agenda for Communisis.
Pradip Varpe
Digital Marketing Manager with a passion for data-driven strategies, content excellence, and high-performing campaigns. Skilled in SEO, social media, email marketing, and lead generation to drive brand growth and measurable results.
Padmanabhan Venkatesan
Padmanabhan (Paddy) Venkatesan is Senior Corporate Vice President, leading the Global Consumer Tech vertical at Persistent, enabling AI-driven Digital Product Engineering for its clients across Retail, CPG, Travel and Logistics. He has led and managed several large industry verticals and P&Ls across Communications, Media, Hi-tech, Semiconductor, Retail and CPG, delivering digital transformation programs that enable product-to-platform evolution, SaaS-based business models and enterprise modernization.
Ram Venketaraman
Chief Product & Technology Officer / Kibo CommerceGaia Vernaglione
Gaia Vernaglione's journey in business development has been marked by gaining valuable experience across the globe in Milan, Hong Kong, and the US. Working across multiple hubs and environments has been instrumental in developing her expertise in visual commerce technologies, enhancing her understanding of the e-commerce landscape. As Director of Americas at Zakeke, Gaia leverages this rich experience to innovate and push the boundaries of e-commerce, particularly focusing on the impactful use of technology to improve online shopping experiences.
Sam Vise
Sam Vise is the Co-founder and CEO of Optimum Retailing, the scaleable, cost-effective retail intelligence platform that multi-unit retailers use to gain the actionable insights they need for better per-store performance and customer experience.
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