Contributors
Benjamin Spiegel
Benjamin Spiegel is the Chief Digital Officer at POLYWOOD, where he spearheads enterprise strategy and innovation, leveraging AI and advanced data analytics to redefine the outdoor living category. A seasoned digital architect, Spiegel previously served as Global Chief Digital Officer at Procter & Gamble Beauty and CEO of MMI Agency. He further honed his expertise as an Operating Partner at BayPine, where he guided digital transformations across diverse portfolio companies.
Dan Spitale
Dan Spitale is a Vice President at UPS Capital and brings over two decades of commercial sales and marketing experience in financial services and logistics to UPS Capital. He leads UPS Capital's global sales organization and has led customer advocacy efforts as Head of Customer Journey and New Channel Partner Acquisition. He holds a bachelor’s degree from Purdue University and a master’s degree in executive leadership from the University of Notre Dame. Dan resides in Marietta, GA, and enjoys spending time with his wife and son, hitting the gym, cooking, and reading.
Dana Springfield
Vice President at Dover Saddlery.
Akhilesh Srivastava
Akhilesh Srivastava is the Founder and CEO of Fenix Commerce, an AI-driven eCommerce shipping platform for retailers and brands, where he leads the vision, strategy, and execution of products and services. With over 25 years of experience in eCommerce, supply chain fulfillment, and logistics domains, at eBay, IBM Global Business Services and several large retailers, Akhilesh leverages this expertise to applying AI to improve their customer’s delivery and returns experience, while optimizing profitable growth and operations costs.
Mark Stanley
With over 20 years of experience and a proven track record at top tech companies like Microsoft and Sony, Stanley drives product development for Shopware more broadley, with an emphasis on increasing productivity and scalability across global markets.
Jill Stefaniak
Jill Stefaniak is the Chief Learning Officer at Litmos. Her interests focus on the professional development of L&D professionals and instructional design decision-making. She also serves as an Associate Professor in the Learning, Design, and Technology program at the University of Georgia. This content represents the opinions of Jill Stefaniak. It carries no endorsement of the University of Georgia.
Pete Stein
Pete Stein is President of Merkle Americas and leader of the dentsu Customer Experience Management (CXM) Service Line in the Americas. He oversees all aspects of Merkle’s Americas regional operation, including sales, account management, solutions, services, and marketing. He is responsible for driving the P&L for Merkle Americas, representing more than 70% of the company’s global revenue and employee base.
Durk Stelter
Heading up sales, marketing, and customer success, Durk’s primary focus is driving strategy, growth, and streamlining company operations. Prior to joining Linc, Durk was the Chief Revenue Officer for Pypestream. Durk has also founded several companies, including Swift Labs, and most notably Traverse Networks, leading them through a successful acquisition by Avaya in 2006. Durk holds a BS in Technical Management from the University of California at Davis and has served in a variety of leadership roles in product, operations, and revenue throughout his career.
Kait Stephens
Kait Stephens is the CEO & Co-founder of Brij, an AI-powered software platform that bridges the gap between offline and online channels for omnichannel brands. Brij partners with hundreds of leading brands—including Feastables, Skullcandy, Black Diamond, Sapporo, Gozney, Momofuku, and Health-Ade—helping them deliver seamless, connected customer experiences. With over 12 years of expertise in retail and commerce, Kait brings a rich background as an investor focused on omnichannel strategies and the evolving future of retail.
Andrew Stern
Andrew Stern is the CEO of Quilt, a fast-growing technology company serving over 20,000 independent specialty retailers. A seasoned executive with a background in software, payments, and M&A, he brings a data-informed perspective on the challenges and opportunities facing Main Street businesses and the evolving role of specialty retail in the modern economy. Andrew holds a BA with honors from Princeton and an MBA from Harvard Business School, where he was a Baker Scholar. He lives in New York City with his family and their rescue dog, Sydney.
Fiona Stevens
Fiona is Director of Marketing at LoyaltyLion, the leading loyalty platform for Shopify stores. With 15 years of marketing experience and a decade specializing in ecommerce loyalty, Fiona helps global retailers drive more revenue from their returning customers.
Jennifer Stevenson
Jennifer Stevenson is the Vice President of Product Marketing & Strategy at Uberall, a hybrid (online and offline shopping) customer experience platform.Gary Stonell
Gary Stonell, SVP of Sales and Operations, Opterus, has 20 years of sales management and business development experience in CPG and SaaS. Beginning his career in CPG, he worked for Kraft Foods, Philips Electronics, then SunRype Products fostering partnerships with retailers and managing various aspects of the sales and marketing processes. More recently at Sysomos/Meltwater, a SaaS based Social Media content management platform, Gary led the Enterprise sales team responsible for managing existing clients and new logo acquisition.
Blair Strachan
Blair Strachan, Business Development Manager at Kura has 14 years of industry experience. Kura is a contact centre company based in Glasgow, Scotland. They provide outsourced contact centre services and software, including customer service, retention, win-back, up-sell, cross-sell, web chat, complaints handling, appointment setting, general customer management and software development.
David Strauss
David currently serves as SVP of Sales at SumUp USA, where he leads the U.S. revenue organization in support of SumUp's global mission to empower small businesses with accessible financial tools. Prior to SumUp, he held senior sales leadership roles at ezCater as VP of Sales, served as CRO at BoardOnTrack, and spent seven years at LivingSocial — where he progressed from growing the Greater Boston region from $750K to over $4M in billing, to leading international sales and operations across Australia, the UK, Spain, Italy, Chile, and Southeast Asia.
Rich Stuppy
In his role as Chief Customer Experience Officer, Rich is responsible for client success, data analytics, and ensuring Kount’s users have the best customer experience. Collaborating directly with customers, he works to inform Kount’s product roadmap, identify new and emerging threats, and drive innovation for ultimate customer satisfaction.
Anand Subramaniam
Anand Subramaniam is SVP Global Marketing for eGain. Prior to eGain, Subramaniam served in executive and marketing management roles in SaaS startups and companies such as Oracle, Autodesk, and Intel. He holds an MBA from the University of California at Berkeley and an MSME from the University of Rhode Island.
Subscribe
Get the latest news and resources from Retail Customer Experience.
