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Contributors

Sanjeev Sularia
CEO & Co-Founder of Intelligence Node
Christine Sullivan
Christine Sullivan is Director of Product Development at SessionM, a Mastercard Company, a customer engagement and loyalty platform empowering the world’s most innovative brands to forge stronger and more profitable customer relationships. She previously led strategy and marketing at institutional research and investment advisory firm New Frontier Advisors.

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Rick Sunzeri

Rick Sunzeri serves as the Director of Enterprise Accounts at ClearSale and is an experienced sales professional with a background in SaaS and complex network solutions. Rick specializes in enterprise-class sales with experience selling business applications to senior business and technology executives.

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Peter Szalontay
Peter Szalontay is the DataGoat at DataMilk, an automated UX optimization layer for e-commerce that maximizes the profit from every interaction on your site.

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Krystal Taing

Krystal Taing leads Local Product Strategy at Rio SEO for global enterprise brands across hundreds of thousands of locations in finance and insurance, retail, hospitality, healthcare, and more. Her extensive experience informing and crafting local strategy aids multi-location brands in solving their most persistent local marketing challenges to improve organic visibility, search rankings, and online-to-offline traffic. Krystal is a respected local search authority and a resource for marketers and businesses of all types and sizes.

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Melissa Tatoris
Melissa Tatoris is the Chief Innovation Catalyst at Acoustic, the largest independent marketing cloud. Melissa is an expert in marketing, retail marketing, loyalty marketing, and enterprise business strategy. With 20 years of executive retail experience, Melissa has a keen ability to quickly connect the needs of the client with the technology solutions required for success.

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Jason Ten-Pow

For over 25 years, Jason has helped companies with CX. He currently leads the ONR Group (OnResearch, ONRcx, and bespokeCX). 2001 founded OnSurvey, as a pioneer in the digital research industry. In 2008, president of OnResearch, a strategic partner of Publicis US, in New York. By 2016, for ONRcx he has helped companies transform their CX. In 2021, he interviewed top global CX leaders and published his best-selling book Unbreakable. In 2022, lead the creation of bespokeCX, a customer intelligence platform (CIP)

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Tav Tepfer

Tav Tepfer is the Chief Revenue Officer at Invent Analytics. She leads the company’s go-to-market strategies to accelerate company growth and brings over 20 years of Enterprise SaaS sales experience.

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Anton Tertyshnyk

I am the founder of Lumotion Studio — a boutique creative production company specializing in interactive installations, immersive museum experiences, kids edutainment parks, and 3D mapping shows. Over the past years, I had the privilege to work extensively around the world, especially in Saudi Arabia, where our team delivered three interactive museums in Yanbu, Tabuk, and Al Jouf in collaboration with the Ministry of Tourism.

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vijeta thakur

Vijeta Thakur is a specialist in smart vending and unattended retail solutions at Vendekin. With experience in IoT-enabled machines, cashless payments, and retrofit technologies, [he/she] focuses on helping operators modernize legacy vending infrastructure and improve customer experience across diverse environments.

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Umang Thakur

With nearly 20 years of experience in research—conducting, managing, and selling—I’ve gained a solid foundation in client engagement and business strategy. My ability to understand client goals and challenges, combined with a genuine curiosity for their business, allows me to identify opportunities for collaboration and support. I excel at uncovering insights into consumer behaviour, preferences, and market trends. I have a proven track record of leveraging these insights to shape marketing strategies, support product development, drive business growth & enhance CX.

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Rohan Thambrahalli

Founder and President of UpstartWorks, Rohan Thambrahalli has made it his goal to develop a culture that embodies the builder who delivers best-in-class value to customers and partners. UpstartWorks is Rohan’s greatest personal and professional achievement, it was his vision from the beginning to start a company that could provide vendors the reach, technology, scale, and capabilities to compete with the best brands in the world.

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Zach Thomann

Zach’s leadership during PFS’ record sales year in 2019 and record order fulfillment volumes in 2020 proved pivotal to the company’s recent success as the retail market turned to eCommerce as its lifeboat. He joined the company in 2003 and has held various leadership roles in business management, client implementations, and operations prior to his promotion to Executive Vice President in 2019.

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Adrian Thompson

Experienced Vice President Marketing with a demonstrated history of working in the information technology and services industry. Strong marketing professional skilled in Sales, Professional Services, Management and Multi-channel Marketing.

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Anton Timashev

Anton Timashev is an accomplished entrepreneur and innovator, currently serving as the CEO of Wayvee Analytics which is a tech company specializing in AI-powered emotion recognition technology to measure customer satisfaction and engagement in brick-and-mortar retail. Known for his strategic vision, Anton has an impressive track record in tech startups. He co-founded ZERO10, a provider of AR and AI try-on solutions for fashion retail, and played a key role at Veeam Software, where he was instrumental in developing Veeam Backup & Replication. Anton is also a co-founder of Tetrad.vc.

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Chris Timmer

A respected CEO and industry veteran, Chris brings three decades of leadership experience spanning sales, marketing and operations in supply chain management and software. He is responsible for leading the company’s overall operations, with direct oversight of sales, marketing, professional services, research, development and strategy.

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Ralph Tkatchuk

Ralph Tkatchuk is a data security and utilization consultant and an IT guy with 15 years of field experience working with clients of various sizes and verticals. He is all about helping companies and individuals safeguard their data and harness it to improve business performance. His current specialty is in e-commerce data.

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Elizabeth Tobey
Elizabeth is the Head of Marketing for NICE FluenCX. Previously, she held leadership roles spanning marketing, communications, community, and CX departments at video game, social media, and cloud platform technology companies in both the B2C and B2B spaces. Over the course of her career, she has focused on identifying new and effective ways to create meaningful dialogue between a brand and its customers, and on developing products and programs that are built on relationships, outcomes, and impact.

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