Contributors
Paul Chapuis
Paul Chapuis is founder and CEO of OnQ, a leading retail display manufacturer that designs and builds retail merchandising solutions for the world's leading brands and retailers. His forward-thinking approach to retail has helped countless companies improve the way their complex products are presented and sold at stores worldwide.
Barbra Chase
Prior to joining SymphonyAI, Barbra was a sales executive at Focal Systems and Brain Corporation. As a veteran retail revenue leader she held roles at Bossa Nova Robotics, Diebold Nixdorf and Oracle.
Maria Chatzidakis
Maria Chatzidakis is an Associate Consultant with a demonstrated understanding of marketing, supply chain, and operations technology. She is a Certified Prosci Change Management Practitioner and demonstrates a passion for optimizing workflows and solving complex business challenges for clients.
Cindy Chen
Cindy Chen is the Co-founder of FancyTech, where she leads global brand partnerships. A seasoned professional in the e-commerce and fashion industries, Cindy honed her operational and technology industry experiences at Alibaba and Moda Operandi. At Alibaba, she led major promotional campaigns such as Singles' Day, blending technology with traditional marketing to drive sales. At Moda Operandi, she ensured a seamless user experience through creating email campaign strategies and site content management.
Fang Cheng
Fang Cheng is the founder and CEO of Linc, a premier CX Automation solution built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85%+ of the Customer Experience across all conversational channels.
Jessica Chiu
Jessica is VP of Strategic Partnerships for the Americas at Airwallex, a global payments and financial platform enabling businesses of all sizes to scale and operate efficiently across borders. Prior to Airwallex, Jessica led strategic growth and product partnerships at Pinterest and Spotify. She also held business and finance-focused roles at Netflix and LinkedIn, and has additional experience in technology investment banking.
Victor Cho
I am a CEO/Advisor/Board member who has a deep passion for building online customers experiences that truly delight (Net Promoter 80+) and define markets. I do that through a leadership ethos grounded in transparency, empathy, diversity, and integrity. The building blocks that I deploy most from my toolkit (other than customer-centricity) are: use of analytics/data, leveraging networked business model dynamics, and creating organizations with recursive leadership engines.
Ten Chu
Ten started his career at the Chicago Tribune Company, as part of the team developing and supporting the very first version of the chicagotribune.com. Since then, his career has spanned across various industries, from media, to location based services, education technology, and high-frequency trading.
Liz Cichowski
Liz is a learning & development professional with over 20 years of experience, specializing in the retail industry. Her company, Learning Means Business, Inc., helps retailers optimize revenue, profit and market share through exceptional customer experiences, efficient store operations, goal setting, and more.
Emily Clark
Emily Clark is the Head of Retail at Further, a leading data, cloud, and AI company focused on helping companies turn raw data into the right decisions. With over 15 years of experience in data, analytics, and digital marketing, Emily excels in leading teams to transform complex data into strategies that drive results.
Benedict Clark
Benedict Clark is a writer and psychologist with over ten years marketing experience in a range of different roles. He believes avidly in the power of words to connect people and ideas.
Joanna Clark-Simpson
Joanna is the Head of Consumer Research & Marketing at PissedConsumer.com, a consumer review website. In her role, she analyzes consumer experiences to gain a deeper understanding of consumer behavior. Using these insights, she provides consumers with practical tips on how to avoid common issues with companies and make informed purchasing decisions. Additionally, she shares marketing advice with businesses to help them improve their strategies and strengthen their brand image.
Ann-Marie Clendenin
Ann-Marie Clendenin is a top leader of some of N. America’s most iconic brands, with a solid track record for driving massive retail growth globally through traditional expansion, as well as Omni channel.
Brian Cluster
Brian Cluster is Stibo Systems' Industry Strategy Director, specializing in the Consumer Packaged Goods and Retail industries. He has a strong 20-year track record of collaborating on strategy, building and delivering analytics, and business & digital transformation. At Stibo Systems, Brian is putting his varied industry expertise to good use, providing direction, strategy and relevant insights for our field teams and ·helping driving customer value for master data management solutions.
Ken Colbert
Ken Colbert is the founder and general manager of Dive Shop 360. For the past 10 years he has overseen all aspects of the business from customer experience and support to product development. He brings over 20 years of business operations experience to Dive Shop 360 prior to his current role. Colbert is passionate about helping dive shop retailers streamline their operations with Dive Shop 360’s all-in-one, cloud-based POS platform.
Angelo Coletta
Angelo realized at a young age that he had a passion for entrepreneurship. In 1997 he founded his first company, which specialized in online marketing. Since then, he has developed a system integrator, founded a ticketing service company and successfully completed 3 exits. He is now focused on the global expansion of Zakeke and serves as the Past President of InnovUp – an Italian innovation and startup ecosystem.
Angelo Coletta
By helping customers have a positive e-commerce experience, Angelo and his team work behind the scenes to make complex technology easy for any brand to adopt with the goal of increasing engagement and driving sales.
Steve Covate
Vice President of Sales, Steve Covate leads Qtrac’s national sales team of software executives, technical sales engineers, and inside sales support in selling, configuring, servicing, and maintaining virtual queuing solutions to leading organizations across the globe. Experienced in developing strategic sales plans that promote growth and customer retention, Steve has successfully led sales efforts in a variety of industries, including retail, airline, construction, transportation, government, hospitality, banking, education, stadium and arena, healthcare, and entertainment.Featured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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