Contributors
Liz Cichowski
Liz is a learning & development professional with over 20 years of experience, specializing in the retail industry. Her company, Learning Means Business, Inc., helps retailers optimize revenue, profit and market share through exceptional customer experiences, efficient store operations, goal setting, and more.
Benedict Clark
Benedict Clark is a writer and psychologist with over ten years marketing experience in a range of different roles. He believes avidly in the power of words to connect people and ideas.
Emily Clark
Emily Clark is the Head of Retail at Further, a leading data, cloud, and AI company focused on helping companies turn raw data into the right decisions. With over 15 years of experience in data, analytics, and digital marketing, Emily excels in leading teams to transform complex data into strategies that drive results.
Joanna Clark-Simpson
Joanna is the Head of Consumer Research & Marketing at PissedConsumer.com, a consumer review website. In her role, she analyzes consumer experiences to gain a deeper understanding of consumer behavior. Using these insights, she provides consumers with practical tips on how to avoid common issues with companies and make informed purchasing decisions. Additionally, she shares marketing advice with businesses to help them improve their strategies and strengthen their brand image.
Ann-Marie Clendenin
Ann-Marie Clendenin is a top leader of some of N. America’s most iconic brands, with a solid track record for driving massive retail growth globally through traditional expansion, as well as Omni channel.
Brian Cluster
Brian Cluster is Stibo Systems' Industry Strategy Director, specializing in the Consumer Packaged Goods and Retail industries. He has a strong 20-year track record of collaborating on strategy, building and delivering analytics, and business & digital transformation. At Stibo Systems, Brian is putting his varied industry expertise to good use, providing direction, strategy and relevant insights for our field teams and ·helping driving customer value for master data management solutions.
Ken Colbert
Ken Colbert is the founder and general manager of Dive Shop 360. For the past 10 years he has overseen all aspects of the business from customer experience and support to product development. He brings over 20 years of business operations experience to Dive Shop 360 prior to his current role. Colbert is passionate about helping dive shop retailers streamline their operations with Dive Shop 360’s all-in-one, cloud-based POS platform.
Angelo Coletta
By helping customers have a positive e-commerce experience, Angelo and his team work behind the scenes to make complex technology easy for any brand to adopt with the goal of increasing engagement and driving sales.
Angelo Coletta
Angelo realized at a young age that he had a passion for entrepreneurship. In 1997 he founded his first company, which specialized in online marketing. Since then, he has developed a system integrator, founded a ticketing service company and successfully completed 3 exits. He is now focused on the global expansion of Zakeke and serves as the Past President of InnovUp – an Italian innovation and startup ecosystem.
Steve Covate
Vice President of Sales, Steve Covate leads Qtrac’s national sales team of software executives, technical sales engineers, and inside sales support in selling, configuring, servicing, and maintaining virtual queuing solutions to leading organizations across the globe. Experienced in developing strategic sales plans that promote growth and customer retention, Steve has successfully led sales efforts in a variety of industries, including retail, airline, construction, transportation, government, hospitality, banking, education, stadium and arena, healthcare, and entertainment.
Ryan Creamore
He has the privilege to support a team of driven individuals throughout their North, Central and South American offices who are helping organizations to reinvent strategies to become more cost-effective while enhancing the customer experience.
Trevor Crivello
Trevor Crivello is the founder and president of Iron Mountain Refrigeration and has a decade of experience in commercial refrigeration. Iron Mountain Refrigeration supplies commercial refrigeration equipment to fast-casual restaurants ranging from small operations to large national chains. Trevor leads Iron Mountain Refrigeration with a passion for quality and a devotion to providing the highest level of customer service.
Molly Crockett
Molly Crockett is a veteran digital and marketing manager for arts organizations.
Gerardo Dada
Gerardo Dada is the Field Chief Technology Officer (CTO) at Catchpoint. He is an experienced technologist with over 20 years of experience in digital strategies and web technologies and has been at the center of the Web, Mobile, Social, and Cloud revolutions. He has led marketing positions at SolarWinds, Microsoft, Rackspace, Datacore, and Bazaarvoice.
Jed Danbury
Jed Danbury is a vice president at Computop. a global payment service provider. He has been working in the banking and merchant processing industry for more than 15 years.
Aparajeeta Das
Aparajeeta Das is a Business Intelligence industry veteran with 20+ years of experience. She has extensively worked on Data Warehousing, Business Intelligence, and Big Data analytics technologies. She is the Founder & CEO of ClouDhiti Inc which helps SMBs know and grow their businesses.
Jarrod Davis
Jarrod Davis is a product marketing manager at Cognigy, where he manages competitive intelligence, technical alliances and creative content. Jarrod’s mission is to translate his technical understanding of AI into business value everyone can understand. Based in Germany, Jarrod serves as a bridge between the European and U.S. markets. Prior to joining Cognigy, Jarrod worked in knowledge management for the customer service industry, focused on the North American market.
Subscribe
Get the latest news and resources from Retail Customer Experience.
