Contributors
Jeanne Duca
Since joining BCN in 2016 as Vice President of Marketing, Jeanne Duca has leveraged her years of expertise in brand management and channel marketing to elevate BCN’s brand presence and market influence. Her leadership has been recognized industry-wide, most recently, as one of 2024 Top 50 Women Leaders of Massachusetts. As CMO, she leads BCN’s marketing strategy, focusing on brand innovation, digital transformation, and delivering compelling experiences. Ms. Duca holds a B.S. in Advertising from the Newhouse School of Public Communications at Syracuse University.
Michele Dupre
Michele Dupre' is a group vice president at Verizon Enterprise Solutions and is responsible for Enterprise customers in the Retail, Hospitality/Travel & Distribution Vertical as well as customers headquartered in Canada.Ed Durbin
Ed Durbin is the vice-president and general manager of industry strategy for retail at Talkdesk, where he drives growth and develops strategies to support our global retail customers. His passion is understanding customers problems, understanding desired outcomes, partnering for success, and leveraging the right technologies. With over 30 years of experience supporting retailers worldwide, his focus is on assisting customers achieve their CX goals leveraging Talkdesk AI.
Ben Dutter
Ben Dutter is the Chief Strategy Officer at Power Digital, a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. He is also the Founder of fusepoint, a strategic data consultancy within Power Digital that helps brands optimize their go-to-market strategies, measure campaign incrementality, and maximize ROI.
Jim Eckes
With decades of professional experience, Jim Eckes prides himself on creating meaningful partnerships with businesses to help them better serve their customers. As the leader of TieTechnology, he’s focused on building custom VoIP phone system solutions for organizations across numerous sectors. Jim’s vast experience puts him in a unique position to launch legacy telecom into the future.
Vaughan Edmonds
Vaughan Edmonds is Planner at Sense, an award-winning global brand experience agency that specialises in helping brands build powerful front lines in the real world.Mindaugas Eglinskas
Mindaugas is the founder and CEO of a retail AI startup called Pixevia. Mindaugas is deeply passionate about technology and improving the retail experience. He has a background as a former software developer and professor of machine learning and robotics at Vilnius University. Pixevia brings the conventional grocery store and retail experience into the digital age with a seamless, cashier-less checkout payment process and AI-powered store management tools. Founded in 2016, the startup has developed proprietary AI technology solutions to power the first-ever autonomous store in Europe.
Rachel Eisenhauer
Rachel Eisenhauer, VP of marketing for SundaySky, oversees all marketing functions, including digital marketing, demand generation, operations, field marketing, customer and partner marketing, events, vertical strategy, analyst and press relations, content and corporate communications. She leads a team of digital, product, and solutions marketers in the retail and e-commerce industries, and focuses on building the brand and creating demand for the company.
Renee Ellis
Renee Ellis is a Senior Consultant with a demonstrated understanding of creative, studio and digital operations, process, and technologies. Leveraging 20+ years of practical experience, she guides organizations in leading creative teams, developing strategic portfolios, and embracing emerging technologies to drive innovation.
Jeff Epstein
He holds a BA from the University of Waterloo and an MBA from Thunderbird, the American Graduate School of International Management.
Pam Erlichman
Pam Erlichman is the Chief Marketing Officer for Jebbit, provider of the world’s leading zero-party data platform
Tom Ertler
Prior to joining Miller Zell, he was a founding partner with Authentic Retail Group in Pasadena, Calif., an integrated brand development firm and the creative director at Envision, the full-service environmental design studio of Palladeo and WD Partners.His diverse client list includes General Motors, BMW, Best Buy, Whole Foods Market, Walmart, Longhorn Steakhouse, Kroger, Office Depot, Red Robin, 7-Eleven, ExxonMobil and The Home Depot.
Rafael Esberard
Rafael brings over 20 years of experience in understanding the challenges faced by today's online retailers. With a consultative focus, Rafael works side by side with retailers and industry leaders to leverage the maximum results and growth in the US market through the success of its clients.
Pamela Eyring
Pamela Eyring is the president and owner of The Protocol School of Washington®, (www.psow.edu), an accredited school focusing on international protocol, business etiquette, and communication skills training. With more than four decades of public and private sector experience in operational protocol and educational development, Pamela has extensive knowledge of U.S. and international practices and is a global thought leader in the etiquette and protocol industry.
Jennifer Farmer
Jennifer Farmer has more than 15 years of experience in the retail, ecommerce, loyalty, and payments industries. She is a seasoned expert in how merchants can leverage technology to engage, retain, and attract customers through innovative and data-driven marketing software tools. Serving as the Director of Merchant Development at Valuedynamx, a leading provider of loyalty and rewards solutions for merchants and consumers, Jennifer advises retailers in the DTC, subscription, grocery, CPG, restaurant, and travel/entertainment verticals on how to optimize customer experiences.
Ziv Fass
Ziv Fass is the CEO and Co-founder of Package.ai, an AI-based platform transforming last-mile delivery from a cost center to a customer engagement gold mine, leading to 10X growth in brand loyalty, advocacy, and customer lifetime value.
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