Contributors
Ryan Creamore
He has the privilege to support a team of driven individuals throughout their North, Central and South American offices who are helping organizations to reinvent strategies to become more cost-effective while enhancing the customer experience.
Trevor Crivello
Trevor Crivello is the founder and president of Iron Mountain Refrigeration and has a decade of experience in commercial refrigeration. Iron Mountain Refrigeration supplies commercial refrigeration equipment to fast-casual restaurants ranging from small operations to large national chains. Trevor leads Iron Mountain Refrigeration with a passion for quality and a devotion to providing the highest level of customer service.
Molly Crockett
Molly Crockett is a veteran digital and marketing manager for arts organizations.
Gerardo Dada
Gerardo Dada is the Field Chief Technology Officer (CTO) at Catchpoint. He is an experienced technologist with over 20 years of experience in digital strategies and web technologies and has been at the center of the Web, Mobile, Social, and Cloud revolutions. He has led marketing positions at SolarWinds, Microsoft, Rackspace, Datacore, and Bazaarvoice.
Jed Danbury
Jed Danbury is a vice president at Computop. a global payment service provider. He has been working in the banking and merchant processing industry for more than 15 years.
Aparajeeta Das
Aparajeeta Das is a Business Intelligence industry veteran with 20+ years of experience. She has extensively worked on Data Warehousing, Business Intelligence, and Big Data analytics technologies. She is the Founder & CEO of ClouDhiti Inc which helps SMBs know and grow their businesses.
Jarrod Davis
Jarrod Davis is a product marketing manager at Cognigy, where he manages competitive intelligence, technical alliances and creative content. Jarrod’s mission is to translate his technical understanding of AI into business value everyone can understand. Based in Germany, Jarrod serves as a bridge between the European and U.S. markets. Prior to joining Cognigy, Jarrod worked in knowledge management for the customer service industry, focused on the North American market.
Jason Davis
Jason Davis is the CEO and co-founder of Simon Data, the only Customer Data Platform (CDP) purpose-built to increase campaign performance through faster, more precise segmentation and personalization. A data scientist-turned-entrepreneur, Davis previously founded Adtuitive, a retail AdTech platform that was acquired by Etsy in 2009. While at Etsy, he led several engineering teams including data science, analytics, and big data infrastructure. Davis holds a Ph.D. in machine learning from the University of Texas and spent time developing search algorithms at Google.
Kristy Day
Kristy Day is Vice President of Advertising Strategy and Sales at NRS Digital Media, an audience measured POS advertising network for independent retailers, advertisers, and agencies. With more than 20 years of experience in Out of Home advertising and digital media, Kristy drives NRS’ business development and sales and marketing strategies.
Igor Debatur
An entrepreneur with an engineering background who’s passionate about innovations in the cloud, he has built content optimization technology and a team that’s disrupting the market with a massive impact on the developer community. Interests: SaaS, leadership, distributed teams, metrics, startups, backcountry skiing.
Mike Debnar
Mike Debnar is the Solution Principal for Retail at Medallia. He focuses on creating innovative customer experience programs for brands utilizing his extensive background in CRM and CX. Mike holds a degree in management information systems from University of Georgia’s Terry College of Business and is a frequent guest lecturer at Texas A&M University on the topic of innovation.
Térence Delahaye
Térence Delahaye is the enterprising co-founder and COO of Shipup, a SaaS platform dedicated to revolutionizing the post-purchase experience in e-commerce. Shipup collaborates with over 400 esteemed brands across Europe and North America, providing real-time shipping notifications, branded tracking pages, and proactive delivery management. With a Master's degree in Management from HEC Paris, Térence plays a vital role in driving Shipup's vision of transforming the post-purchase experience and delivering exceptional value to online retailers and their customers.
Marie DeLeo
As a Director of Strategic Consulting at Kobie, Marie plays a pivotal role in developing innovative loyalty programs for her clients grounded in data-driven insights. Marie has spent her career dedicated to creating consumer-centric marketing and loyalty experiences that not only enhance customer retention but also drive revenue through profitable customer behavior.
Dawn Desai
She leads a cross functional team of experienced professionals within MCS International and Fuels Pricing in service of PDI's primary mission: partnering with customers to transform their businesses with new and powerful software solutions and services.
Alexandre de Vigan
He holds a Master's degree in business law and taxation from the University of Assas (France) and LLM from Columbia University School of Law. He then received his Master's degree in Business Management from HEC in France.
Gaelle Devins
Gaelle Devins is Chief Customer Officer and Member of the Executive Board at Breitling, and author of Flow Leadership: Unleash the Power of People, Purpose and Performance.
Robby Dewling
Robby Dewling is a Director of Product Management for Manhattan Associates’ Point of Sale solution. Robby is responsible for in-store selling and engagement tools including Omni Cart, Endless Aisle, Buy Online Return in Store, and cross channel customer data visibility. Robby has over 13 years of experience in Order Management and Customer Engagement software development and implementation working with Manhattan Services and Product teams.
JD Dillon
For 20 years, Dillon has worked in operations and talent development with some of the world’s most dynamic organizations, including Disney, Kaplan and AMC. At Axonify, he builds technology, content and services that enable frontline employees around the world to do their best work every day.
Featured Vendor
As the largest independent services provider in North America, Burroughs delivers comprehensive lifecycle management for the full range of payment and transaction automation, unattended self-service technology, robotic automation systems, and other connected IoT devices through our integrated Burroughs Digital Platform.
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