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News & Media From Dale Furtwengler

Why customers seem scarce - part 3

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In the previous two segments (1, 2) we learned how industry overcapacity, a dying industry and a perception that our competitors' offerings are superior cause…

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Why customers seem scarce - part 2

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Last week we discussed how to grow your revenues, profits and customer bases when facing the challenges of industry overcapacity or a dying industry. Both…

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Why Customers Seem Scarce - Part 1

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Far too many sellers suffer believe that customers are scarce and that they can't raise prices for fear of losing the customers they have.

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What is an industry leader?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Industry leader" is one of the financial press' favorite phrases, yet how often do they define the term? What makes one company, above all others, the…

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Who's running your business?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

What would you say if someone told you that they were responding to 600 proposals a year versus 150 in prior years? Who among us wouldn't like to see that…

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JCP's ads don't square

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When JCPenney announced its new pricing strategy, I was one of the few who applauded the move. After seeing their ads, I'm not so sure I was right in doing so.

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Sony moves to common pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Sony's CEO, Phil Molyneux, announced a move to common pricing beginning April 1, 2012. What is common pricing? More importantly, what is the impetus for this…

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The dangers of competitive pricing intelligence

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Many businesses, particularly larger businesses, feel that competitive pricing intelligence is essential to their success. Is that true? Or will their…

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The dangers of cost-plus pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In the early years of my consulting work I picked up a client that had been losing money for two consecutive years and was experiencing severe cash flow…

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GM: A premature celebration?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

GM reported a record $7.6 billion profit for 2011. Politicians hailed this is as proof positive that the bailout worked. Is it truly a cause for celebration?

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Is Walmart losing customer trust?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In her Entrepreneur.com article "Seven Ways to Avoid Competing on Price," Carol Tice cites a WSL/Strategic Retail study that shows that "86 percent of…

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Prices up, profits down

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent Washington Post/Bloomberg Business article stated that Hormel Foods' fourth quarter 2011 profit slipped 3 percent. Price increases were blamed for…

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JCPenney: A new, well-reasoned approach to retailing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

CEO Ron Johnson rolled out a new plan for JCPenney that includes:

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Low prices and drug shortages

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"Essentially all of the drug shortages that occur in the U.S. arise in the generics market, where profitability is fairly low," Greg Conko, of the Competitive…

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Do higher prices drive customers away?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Higher prices = lost customers. That's a common belief among business owners. Is it true?

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How price increases led to whopping revenue growth for Kraft

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A November 2, 2011 Barron's article reports that Kraft Foods' third quarter net revenues grew 11.5 percent in part due to a 7 percent price increase.

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Amazon's deadline extended! Quick, what thought pops into your mind?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I just received an email from Amazon. In big, bold letters it said "FREE Super Saver Shipping Deadline Extended." Quick, what thought pops into your mind?

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Waging war: Marketing vs. sales

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Over the years I’ve seen and heard a lot of commentary about the roles of marketing and sales within organizations. Geoffrey James, a popular sales writer…

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"I hate coupons!"

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

This from a woman who's been clipping coupons most of her life. What raised this angry cry?

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Is your marketing magnetic?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

An interesting fact about magnets is that they can either attract or repel other magnets depending upon their polarity. Marketing also has the ability to…

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