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News & Media From Dale Furtwengler

Price-matching guarantees

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Target's third quarter profits are up 3.7 percent according to Andria Cheng in her MarketWatch article, Target profit rises better-than-expected, in the Wall…

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Wanted: Impulse-buy killer

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I entered my favorite office supply store looking for paper for my inkjet printer. As good fortune would have it they had it on sale — buy 2 reams get 1 free.

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Unintentional branding

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

When we think of branding we tend to think of very large companies with hundreds of millions of dollars to spend on branding.

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Is expansion on your horizon? Should it be?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I was listening to a company's CEO/founder relate her company's rise to success, warts and all, when she stated that when they hit $3 million in revenue they…

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Bank of America's pricing woes

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It seems that every time Bank of America tries to raise fees it gets hammered in the press. Why is this? More importantly, what can you learn from their…

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AT&T's 'clever' new ad

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"I am so clever that sometimes I don't understand a single word of what I am saying." - Oscar Wilde

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Hyundai's Buyer Safety Net: Real protection, or another marketing gimmick?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Hyundai recently announced a trade-in guarantee. Buyers of a new Hyundai will know immediately what trade-in value they'll receive on their next purchase.

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Is gathering your competitors' pricing information a worthwhile endeavor?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Conventional wisdom is that you need to know your competitors' pricing. My question is, "Why?"

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Access does not equal value

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A professional recently told me that he'd merged his firm with a larger firm. Then he went on to say that he'd sent his clients a letter stating that the fees…

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You should stop issuing coupons. Here's why.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Megan McArdle, in her May 11, 2011 article, "Discriminatory Pricing," in The Atlantic, suggests that coupons are simply a way to distinguish between markets…

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Why dynamic pricing is a trap you must avoid

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

Last week we discussed the airline industry's use of dynamic pricing and its impact on us, as consumers. Two other well known organizations, Ticketmaster and…

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The perils of dynamic pricing: Lessons learned from the airline industry

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

I was just introduced as a pricing guy to an airline consultant when he said "Our dynamic pricing model is working very well." What is dynamic pricing?

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Pricing news vs. media theater

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

It seems that news media feel that they have a God-given right, if not a responsibility, to add even more anxiety to our already fragile psyches. The media…

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Jewel-Osco’s new strategy: Good business or sheer folly?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a May 3, 2011 Chicago Tribune article Wallin Wong reported that Jewel-Osco "...is continuing to cut prices while tailoring its stores for individual…

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When is a reward NOT a reward? A lesson from Panera Bread.

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In my previous post, "Buying customer loyalty," I railed against reward programs. One restaurant chain, Panera Bread, has proven my point via the type of…

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Disney's price increases: Yoda or Goofy?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 20, 2011 Orlando Sentinal article, "Disney pricing strategy: Seeking more profits out of long-term visitors," Jason Garcia cites hefty price…

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And they think they won?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

In a June 3, 2011 article in Booz & Co's strategy + business entitled "A Sweet Victory," Reed Holden and Mark Burton highlight Hershey's victory over…

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Deceptive pricing

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

"I'm not upset that you lied to me, I'm upset that from now on I can't believe you." - Friedrich Nietzsche

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What can we learn from Scottish farmers?

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent BBC South Scotland News article stated that "Farmers across Scotland are being urged to attend a series of meetings to outline proposals for a new…

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You know your brand stinks when the government adds regulations

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

The U.S. Department of Transportation has issued new rules for the airline industry including price disclosures and cash penalties for a variety of airline…

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