Leaked memo: Best Buy redoubling customer service efforts in wake of slowing sales

by James Bickers — Editor, Networld Alliance

November 16, 2008

With fear of a global recession casting a shadow over much of retail, one major player is using that fear as an opportunity to motivate staff and improve its…

The cautionary lessons of Circuit City

by James Bickers — Editor, Networld Alliance

A reminder of the importance of great employees.

HANDS-ON VIDEO: Amazon Windowshop

by James Bickers — Editor, Networld Alliance

November 5, 2008

ISMI grows, adds speakers

by James Bickers — Editor, Networld Alliance

Show will bring together more than 300 retail solution providers.

COVER: Telling the story with color

by James Bickers — Editor, Networld Alliance

November 2, 2008

Designer and television host Christopher Lowell on how retail design and the colors it uses communicate a narrative and build a shopping experience.

Editor's letter: Give the people what they want

by James Bickers — Editor, Networld Alliance

November 2, 2008

Our editor ponders the phenomenon of "crowdsourcing"

Retailers eyeing Woot business model

by James Bickers — Editor, Networld Alliance

The e-commerce site is influencing traditional retailers.

OVAB to publish guide to audience measurement metrics

by James Bickers — Editor, Networld Alliance

October 5, 2008

The Out-of-Home Video Advertising Bureau (OVAB) is preparing to release a document that it hopes will standardize the numbers and the language used by screen…

Hackers 'are picking on the small guys'

by James Bickers — Editor, Networld Alliance

New research into recent card breach incidents may surprise merchants.

The pursuit of pampering

by James Bickers — Editor, Networld Alliance

August 17, 2008

The Lexus experience goes from the showroom to the waiting area. Result? Total luxury.

Retailing to the digital native

by James Bickers — Editor, Networld Alliance

A new type of shopper requires a new level of engagement.

Customer experience and IP

by James Bickers — Editor, Networld Alliance

Protecting crucial aspects of an in-store experience against imitators.

Trying on Clothes, 2.0

by James Bickers — Editor, Networld Alliance

Do shoppers want high-tech dressing rooms?

AMA: Stores with health clinics should not sell tobacco

by James Bickers — Editor, Networld Alliance

June 19, 2008

Retail health clinics located in grocery stores are becoming more and more common, and although the American Medical Association doesn't have a problem with…

A wait they won't hate

by James Bickers — Editor, Networld Alliance

June 19, 2008

Long lines can be powerful outreach and branding opportunities.

PCATS, 5 years later

by James Bickers — Editor, Networld Alliance

C-store tech standard has big innovations on the horizon.

Game on!

by James Bickers — Editor, Networld Alliance

May 13, 2008

What retailers can learn from the explosion of video game stores.

Near-future boom for near-field?

by James Bickers — Editor, Networld Alliance

NFC-enabled cell phones might make m-payments, m-banking common.

Shopper stores loyalty cards on his iPhone

by James Bickers — Editor, Networld Alliance

May 11, 2008

Blogger Albert Alberts recently took matters into his own hands when he noticed his wallet getting over-stuffed with loyalty and membership cards. Tired of…

Shortlist announced for 2008 European Retail Solutions Awards

by James Bickers — Editor, Networld Alliance

April 30, 2008

Nominees have been announced for the eighth annual European Retail Solutions Awards, which will be awarded in a ceremony June 25 at Old Billingsgate Market in…