The retail power of suggestion

by James Bickers — Editor, Networld Alliance

A carefully worded farewell can often subliminally impact shoppers into coming back for more.

Circuit City: What went wrong?

by James Bickers — Editor, Networld Alliance

As the once-great electronics retailer winds down, experts weigh in on what mistakes were made.

Basket-at-once scanning technology exists, but retailers aren't biting

by James Bickers — Editor, Networld Alliance

RFID-based scanners can massively speed up checkout and cut wait times, but supply chain challenges have prevented adoption.

Opinion: Don't confuse customer service with customer experience

by James Bickers — Editor, Networld Alliance

February 23, 2009

Forrester analyst and prolific customer experience blogger Bruce Temkin writes about the need to keep a clear distinction between customer service and…

Five ways retailers can use Microsoft Tag today

by James Bickers — Editor, Networld Alliance

Redmond's new mobile barcode app offers some incredible flexibility for creative marketing — and it is available and ready to use right now.

CompUSA reinvents itself with a Web-driven store experience

by James Bickers — Editor, Networld Alliance

Electronics retailer attempts to replicate online shopping in-store with 'Retail 2.0' strategy.

Globalshop 2009: The changing face of in-store marketing

by James Bickers — Editor, Networld Alliance

Next month's event will focus heavily on new trends in fixtures, screens and the store as media marketplace.

Payments processor uncovers what might be biggest breach ever

by James Bickers — Editor, Networld Alliance

January 20, 2009

Heartland Payment Systems has learned it was the victim of a security breach within its processing system in 2008. The company believes the intrusion is…

NRF's Sonic Bar highlights retailing innovations

by James Bickers — Editor, Networld Alliance

The high-concept concept store gave attendees a taste of retail's future — one that is available today.

NRF sees green with eco-friendly concept store

by James Bickers — Editor, Networld Alliance

At this year's Big Show, attendees got a glimpse of what a truly environmentally friendly store might look like, and how it would operate.

NRF: Outgoing Wal-Mart CEO stresses opportunity

by James Bickers — Editor, Networld Alliance

H. Lee Scott, Jr. emphasizes an upcoming period of opportunity for both the nation and the retail industry.

Top 10 customer experience resolutions for the New Year

by James Bickers — Editor, Networld Alliance

January 4, 2009

Bruce Temkin, customer experience blogger and vice president with Forrester Research, has just published his Top 10 resolutions companies should be making in…

NRF preps the Customer Experience Pavilion

by James Bickers — Editor, Networld Alliance

This year's Big Show to emphasize real-world tools for shaping the customer experience.

Photo gallery: The retail windows of Christmas 2008

by James Bickers — Editor, Networld Alliance

The retail window display is a fixture of holiday merchandising, and nobody does it better than New York City.

Expert: One big checkout line better than multiple small ones

by James Bickers — Editor, Networld Alliance

December 23, 2008

As shoppers rush to stores like Best Buy in the waning hours of the 2008 holiday shopping season, lines get longer and longer at the checkout lanes. Some…

Retailers open shop in Second Life

by James Bickers — Editor, Networld Alliance

Just in time for last-minute shopping, Canada Post sets up virtual stores where shoppers can buy real products.

Grocery stores stepping into the financial services world

by James Bickers — Editor, Networld Alliance

Recent additions to Kroger's financial services product line see the company moving into territory traditionally dominated by banks.

New GameStop prototype store opened in Florida

by James Bickers — Editor, Networld Alliance

December 21, 2008

A member of the gaming forum NeoGAF has stumbled upon a prototype store for the next generation of the GameStop shopping experience. Although he was told by…

Retail bringing layaway back to life

by James Bickers — Editor, Networld Alliance

Layaway making a comeback, thanks to a tightening credit market.

Marketing show heavy on innovation

by James Bickers — Editor, Networld Alliance

Fresh ideas from the In-Store Marketing Expo in Las Vegas.