Evincii launches 'in-store search'

by James Bickers — Editor, Networld Alliance

Company wants to do for shelves what Google does for the Web.

Making multi-channel make sense

by James Bickers — Editor, Networld Alliance

Creating consistent experiences is crucial.

Mystery shopping changes with the times

by James Bickers — Editor, Networld Alliance

Hidden cameras, online reporting update the venerable tool.

GlobalShop goes green

by James Bickers — Editor, Networld Alliance

Designed-in technology, green products this year's big emphases.

GlobalShop: Symon, Madix unveil screens at the shelf level

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — A partnership between digital signage company Symon and Madix Store Fixtures and Displays was unveiled this week at GlobalShop.

GlobalShop: Interactive mannequin stops traffic

by James Bickers — Editor, Networld Alliance

March 19, 2008

CHICAGO — One of the most eye-catching retail applications unveiled at this week's GlobalShop expo was tucked in the back of the Epson booth.

Virtual friends

by James Bickers — Editor, Networld Alliance

March 18, 2008

Build-A-Bear Workshop is the latest toy brand to connect products and online.

GlobalShop 2008: Mammoth retail show opens in Chicago

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — GlobalShop, billed as "the world's largest annual retail design and in-store marketing trade show," opens its doors today at Chicago's McCormick…

GlobalShop: Day 1 news roundup

by James Bickers — Editor, Networld Alliance

March 17, 2008

CHICAGO — Today was opening day for GlobalShop 2008, the 16th installment of the trade show devoted to store design, visual merchandising and in-store…

Personas connect retailers, shoppers

by James Bickers — Editor, Networld Alliance

Fictional customers can lead to real-world improvements.

Is it the end of an era for enclosed malls?

by James Bickers — Editor, Networld Alliance

March 11, 2008

Blogger Heather Strang at Retail Design Diva is mourning the apparent death of the enclosed mall, noting that a new one hasn't been built in the United States…

Customer experience spending will intensify in 2008

by James Bickers — Editor, Networld Alliance

March 5, 2008

According to a new report just published by Forrester Research, customer experience spending is about to take off to new levels.

Grabbing shoppers by the nose

by James Bickers — Editor, Networld Alliance

Intentional use of scents can profoundly impact the customer experience.

U.S. retailers just beginning to understand customer experience, report says

by James Bickers — Editor, Networld Alliance

February 27, 2008

Forrester Research has published "The State of Experience-Based Differentiation," a summary of its recent survey of 287 customer experience decision-makers…

Elf Yourself visitors skyrocket

by James Bickers — Editor, Networld Alliance

What value did it actually bring to OfficeMax?

Blog: recession will be helped by 'reproduction mania'

by James Bickers — Editor, Networld Alliance

February 21, 2008

Heather Strang, blogger for Retail Design Diva, isn't particularly worried about the effect a possible recession would have on retail. No, she says, there are…

Know your customer

by James Bickers — Editor, Networld Alliance

February 12, 2008

See how personas help retailers shape the customer experience.

Online shoppers want user ratings systems

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research recently surveyed 5,000 online shoppers, asking them what they value most from an online experience. The overwhelming majority said they…

More companies realize customer experience will be critical in 2008

by James Bickers — Editor, Networld Alliance

February 11, 2008

Forrester Research has just published "Obstacles to Customer Experience Success, 2008," which distills the results of a survey of 287 customer experience…

Wal-Mart countdown clocks mark the minutes to digital TV deadline

by James Bickers — Editor, Networld Alliance

February 10, 2008

On February 17, 2009, analog televisions in the United States will no longer be able to pick up over-the-air signals. Research done by the Nielsen Company says…