Judy Mottl / Judy Mottl is an experienced editor, reporter and blogger who has worked for top media including AOL, InformationWeek and InternetNews. She’s written everything from breaking news to in-depth trends. She loves a great pitch so email here, follow on Twitter and connect on LinkedIn.
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Intel CEO: Data playing invaluable role in retail transformation

Intel CEO Brian Krzanich has seen the personal computer transform the world and now he, along with the rest of the retail industry, is watching another evolution: how technology is changing the definition of the store.

Amazon's Treasure Truck banking on retail consumer whimsy

While the New York Times describes Amazon's Treasure Truck as another of Amazon's "puzzling retail experiments," it can be viewed as Amazon's continuing effort to refresh retail by trying innovative approaches.

7-Eleven catching up fast in boosting the customer experience

7-Eleven hasn't been a major force when it comes to digital innovation but it’s working hard to make up for lost time and striving to establish itself as a digital technology front runner.

Donald Trump, Nordstrom, Ivanka Trump: How politics now play into the retail customer experience

In simple terms, social media and the internet have given consumers the loudest and biggest mouthpiece to project their views and feelings and actions. But it shouldn't be used to unjustly hurt a retailer or a brand.

Kohl’s CTO on personalizing customer experience and how data plays a big role

When it comes to creating a ‘MEaningful’ customer experience, Kohl's is relying big time on data to understand customer behavior and craft a personalized experience.

Virgin's Branson talks retail fails, retail success and what makes for a rewarding customer experience

Virgin Group founder Sir Richard Branson likely knows more about retail fail than most any other retail leader and he's not shy about sharing what he's learned in running 400-plus businesses.

Macy's, Wal-Mart chiefs: Customer experience is all about people

People are the secret to retail success and creating a customer experience for the 21st century means retail industry must transform its approach to lure new talent into the store.

Lululemon taps data intelligence to amplify customer experience, relationship

The athletic apparel brand is striving to build its human connection with consumers with data analytics.

Target’s digital chief: We’re not technology slackers any longer

If there is one message Target's EVP, CIO and Chief Digital Officer, Mike McNamara, wants heard loud and clear, it's this: Target is no longer a laggard when it comes to digital technology.

IoT, customer-facing robots and VR among topics to be discussed at 2017 ICX Summit

The annual conference, which draws hundreds of customer experience leaders and innovators, is June 5-7 in Dallas and features a range of interesting sessions and a special networking function.

2016 in review: Top retail customer experience stories

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big news and advancements.

Retailers striving to beat Amazon must perfect the customer experience

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a shopper comes through the door to when they leave with their purchase.

Is your CX language up to par? If not, it may be hurting the customer experience

There are many aspects to customer experience and a big one not often mentioned is language. As one consultancy's report reveals, poor language is translating to millions in wasted CX spend.

Jewelry etailer reaping big rewards with price negotiation tool

Consumers love a bargain and, as one online jewelry retailer is learning, consumers love to negotiate on price.

Digital gift cards proving popular with shoppers this holiday season

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason is convenience.

Despite stress and strife, presidential election not hurting retail

By all accounts, this year’s presidential election will go down in history for many reasons, most notably for being one of the most unsettling. The good news for retailers is it isn't hurting consumer activity.

Ashley Furniture taps VR, AR to deliver an innovative customer experience

The national brand is rolling out a consumer augmented reality app and an in-store virtual reality experience come 2017.

Branded mobile pay bodes big promise for retailers

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now available to retailers.

Levi Strauss CEO: Please leave guns home while shopping

Levi Strauss is synonymous with the cowboy and renegade image, but its CEO is publicly requesting shopping cowboys to leave the heat — the gun — at home when browsing for new jeans and cowboy wear. Even in store locations...

Black Friday: Gimmick, gone or more relevant than ever?

Is Black Friday relevant, needed, necessary, or even a valuable marketing opportunity, or has it become a gimmick in the retailer's quest to grab consumers' attention earlier than ever?

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