Why we need to talk about the retail evolution, not the retail apocalypse

In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…

Bank of the West upgrades with digital signage

June 29, 2017

Bank of the West has opened a new location in Walnut Creek, California. The bank gave this branch a digital makeover with displays, ATMs and iPads, according…

Massive digital display leaps into One Times Square

June 29, 2017

One Times Square, the site of the NYE Ball Drop, has deployed a 60-foot high by 36-foot wide digital display. The tower's owner Jamestown teamed up with…

Kohl's hires new finance leader

June 29, 2017

Bruce Besanko will begin his new job as Kohl's CFO come July 10.

Report: Amazon developing drone hub for metro areas

June 29, 2017

A patent filing reveals Amazon may be building a distribution hub — a tower resembling a beehive — for busy metro areas "designed to accommodate landing and…

Canadian Amex users can add cards to Android Pay

June 28, 2017

American Express has announced the availability of Android Pay for its Canadian card holders, according to a press release.

San Francisco's dLocal launches Marketplace Payments for emerging markets

June 28, 2017

San Francisco-based dLocal, a fintech company that specializes in cross-border payments for emerging markets, announced it has launched Marketplace Payments, a…

Successful franchises boast passion and a marriage-like partnership

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In the franchising world it isn't just new franchisees that are responsible for brand and revenue growth. The franchisor has just as much responsibility. And…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Franchisees share tips, lessons learned in surviving year 1

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…

Talking With: The White Company and its retail customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Airports emerge as a retail spending hub

June 27, 2017

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…

United Airlines debuts Uno's pizza as airlines race to boost customer food options

June 27, 2017

Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.

Gary R. Kohl tapped to lead SGK Brand Solutions

June 27, 2017

Gary R. Kohl is the new president of SGK Brand Solutions after serving as executive vice president/global business development for the company, according to a…

Webinar resource: Eliminating islands of technology to craft the seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A valuable resource, a free webinar featuring an Intel expert and Forrester Research analyst, is available to RetailCustomerExperience readers striving to…

Another French city goes live with Masabi's mobile ticketing improvements

June 26, 2017

Masabi has announced the first two deployments of mobile ticketing using the JustRide SDK, which the company calls the world's first mobile ticketing SDK for…

Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Ikea building AR app with Apple's help

June 23, 2017

When it comes to augmented reality, Apple CEO Tim Cook is a huge fan.

Amazon debuts free 'try at home' apparel service

June 23, 2017

Not one to stand idle Amazon is advancing its game in the online and fashion apparel business and debuting a new service that lets shoppers try on and return…