St. Patrick’s Day spend may be a record-breaker

March 13, 2017

Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion.

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore.

Samsung partners with e-Spirit for digital signage content solution

March 13, 2017

Samsung SDS Europe Ltd. has partnered with e-Spirit Inc. to deliver a digital signage content management solution. Samsung plans to use this partnership to…

Brick-n-mortars still top channel for consumers

March 13, 2017

More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…

Slow tax refund process dragging retail sales

March 13, 2017

Lower than usual foot traffic and less consumer spend in the retail sector is being blamed on the IRS.

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Grocery shoppers jumping online more than ever, reveals report

March 10, 2017

One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…

Belgian company introduces self-testing health kiosk

March 10, 2017

The "WellPoint" from BeWell Innovations in Belgium is a self-testing health kiosk that lets people measure their own vitals such as blood pressure and weight…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Another retailer taking small-format store approach

March 9, 2017

In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.

Lowe's same-store sales drive bigger revenue, profits

March 9, 2017

Lowe's posted profit and revenue growth in its latest quarter due to a boost in same-store sales, according to a Market Watch report.

25 percent of consumers favor smartphone banking, study finds

March 9, 2017

Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from…

Swarovski planning return to Times Square this year

March 8, 2017

Come the fall there will be a new Swarovski store on Broadway, in New York City.

Bankers will spend more on CX this year, reveals report

March 8, 2017

The banking industry is planning to expand spend on customer experience initiatives with more than half boosting the CX budget, according to a new Computer…

ICX Association leader talks trends, innovations and goals ahead

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience talks with Christopher Hall, ICX Association director, on customer experience trends, association goals and what's on the agenda for…

Hershey's new CEO builds new leadership team

March 7, 2017

As Hershey's new CEO Michele Buck begins her new role this month, she's already built a new executive team boasting new and familiar faces.

Abercrombie & Fitch taps president as CEO

March 7, 2017

Fran Horowitz, president and chief merchandising officer for Abercrombie & Fitch, has been promoted to CEO and is also now a member of the board of…

Hudson’s Bay facing financing hurdle in Macy’s takeover effort

March 6, 2017

The reported takeover of Macy's by Hudson's Bay isn't proving easy as the Canadian retailer is reportedly having trouble getting equity financing, according to…

Costco, Dillard's tops in satisfying consumers, reveals report

March 6, 2017

When it comes to customer satisfaction, department store Dillard's and Costco are tops, with both scoring 83 out of 100 on the American Customer Satisfaction…