Amazon eyes going the convenience store route

October 13, 2016

While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…

Crate and Barrel tapping technology to drive customer experience forward

October 12, 2016

Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…

Wendy Jones heading up eBay’s global customer service

October 12, 2016

The online bidding platform eBay is promoting a 13-year company veteran to head up its global customer service operations.

Cisco talks virtual reality and customer experience in retail

Cisco's Shaun Kirby, CTO, Rapid Prototyping, talks augmented reality and virtual reality and the tremendous consumer uptake.

Cases Look Fully Stocked Using Less Product with New Filler Cube

Achieve a full look in cases using less product with the Aluminum Filler Cube from FFR Merchandising.

Study: Mobile shopping and purchasing have become the norm worldwide

October 11, 2016

Mobile shopping and purchasing have become the norm across the globe as 75 percent of smartphone and tablet users said they have purchased a product or service…

3 tips to avoid being ‘spooked’ by holiday shopping

How can retailers ensure continued success well into (and beyond) the holiday shopping season? The answer: Mobile.

Kohl's Pay is here

October 10, 2016

And here comes another Pay.

Staples adds Apple Pay to mobile site

October 10, 2016

Staples has announced the availability of Apple Pay on its mobile website, m.staples.com, according to a company press release.

Sionic Mobile provides OnStar subscribers instant, exclusive savings

October 10, 2016

Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…

FIS launches real-time loyalty redemption at BP

October 10, 2016

FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…

Avionos hires David Cook to drive business expansion

October 7, 2016

Digital services provider, Avionos, has hired David Cook as client executive, focused on its expansion plans for next year.

Black Friday on its way out as top shopping day

October 7, 2016

The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…

Mall of America celebrates Thanksgiving by closing for the day

October 7, 2016

The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…

Should retail prices in store be the same as online?

by Chris Petersen — Owner, IMS

Omnichannel "click & collect" is a slippery slope for retail prices.

Presidential election not likely to impact holiday shopping, claims survey

October 6, 2016

While U.S. residents are focused on the upcoming presidential election, the election won't have a discernible impact on this year's retail holiday sales season.

3 surefire ways to tell if a retail store is 'omnichannel'

by Chris Petersen — Owner, IMS

Omnichannel is creating an experience where you can have it your way.

Kibo buys a cloud personalization platform

October 5, 2016

Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…

Shocker: Amazon expected to dominate holiday sales season

October 5, 2016

A new report predicts Amazon will account for 55 percent of first-product search during the upcoming holiday season, during which ecommerce is expected to grow…

Hammered Silver Card Holders Add Artistic Elegance to Displays

Add artistic elegance to displays with new Hammered Aluminum Card Holders from FFR Merchandising.