Study: 38% of Americans have chucked checks

March 4, 2014

Asked how often they write personal checks, the most common response among Americans is "never" (37.8 percent), followed by "several times a month" (25.…

Slyce triples funding for retail image recognition tech

March 4, 2014

Visual product search platform Slyce today announced the close of its latest funding round with more than $10.75 million raised, increasing the company's total…

Overstock surpasses $1 million in Bitcoin sales

March 4, 2014

Overstock.com, Inc. announced it has sold over $1 million in product to Bitcoin users since the online shopping site started accepting the cryptocurrency on…

Pursway announces patented purchase influence tech

March 4, 2014

Big data analytics firm Pursway has announced the availability of its purchase influence targeting tools, MyPIVO (Purchase Influence Value Order), fastPIVO and…

Voice for the customer: The impact of internal customer advocates

Customers need someone inside the organization who is constantly fighting on their behalf.

As Millennials get nostalgic, so do brands

by Jeff Fromm — Executive Vice President, Barkley

Ranging from roughly 18 to 30 years old, Millennials are generally optimistic about their futures, but they're also approaching the age where they start to…

Study: One-third of UK online sales made via mobile devices

March 3, 2014

One in three of all U.K. online sales are now made on a mobile device, according to research by Interactive Media in Retail Group, the U.K.'s industry…

Survey highlights winning, losing holiday pricing strategies

March 3, 2014

Retail consultancy 360pi has announced its findings on the 2013 holiday shopping season following its "Retail's 2013 Holiday Winners & Losers" webinar.

CashStar launches new version of digital gifting platform

March 3, 2014

Digital gifting company CashStar has announced the release of CashStar 5. Delivered as an SaaS solution, the company said its platform delivers ROI for…

Six ways retailers can increase their conversion rates

by Bob Phibbs — CEO, The Retail Doctor

While many retailers ask how to attract more customers, the better question is how to increase your retail conversion rate.

How to turn customer service best practices into standard practice

by Shep Hyken — CAO, Shepard Presentations

It was just another day of travel. I was flying to Las Vegas, the night before I was to present another customer service speech. The client had arranged ground…

Hong Kong supermarket chain PARKnSHOP adds merchandising tech

February 28, 2014

Galleria Retail Technology Solutions, a provider of retail and category planning, automation and optimization solutions, has announced that PARKnSHOP, the…

Pricing and human behavior modification

by Dale Furtwengler — President, Furtwengler & Associates, P.C.

A recent study cited in The Australian suggests that charging fees for road usage would not only improve traffic flow, it would improve labor productivity.

Neiman Marcus launches iOS app

February 27, 2014

Neiman Marcus today announced its new shopping app for the iPhone. According to the company, features of the app include:

CONNECT 2014 Mobile Innovation Summit announced for retail and restaurant industries

February 26, 2014

With a slogan of "Think Mobile First," Networld Media Group properties MobilePaymentsToday.com and RetailCustomerExperience.com will join forces to convene the…

With Flow, showrooming moves beyond barcodes

Amazon's mobile app uses live photo recognition to let showroomers build shopping lists.

UK consumers less tolerant to poor service than US counterparts

February 26, 2014

New research from NewVoiceMedia reveals that U.K. consumers are less tolerant to poor customer service than those in the U.S.. Coupled with findings that they…

Half of consumers now read emails only on mobile devices, conversion rates are twice that of desktop

February 26, 2014

For the first time ever, the proportion of consumers interacting with email on smartphones or tablets alone hit 50 percent in the fourth quarter of 2013…

Flipp app brings retail flyers to Android users

February 26, 2014

Technology firm Wishabi has announced the launch of its Flipp app on Android. Flipp is a free app that aggregates retail flyers from stores such as Target…

Choosing the right special effects for your brand's story

by Andrew Sharpe — Retail Strategist, BRANDSPANK

Last month I was in New York City for the National Retail Federation's (NRF) annual "Retail's BIG Show" conference. For those who have never attended this…