News & Media
Wawa first-ever travel center finds a home in North Carolina
September 12, 2025
Wawa's first-ever travel center has opened for business in Hope Mills, North Carolina.
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Hello Sugar taps PolyAI to automate customer experience
September 11, 2025
Hello Sugar, a beauty franchise, is partnering with PolyAI, which provides enterprise conversational AI, to automate all front end service calls.
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Bassett Furniture deploys photo delivery strategy
September 11, 2025
Bassett Furniture has enhanced its delivery experience by deploying DispatchTrack's delivery management platform.
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How The UPS Store delivers best-in-class retail customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sean O’Neal, vice president of retail operations at The UPS Store, outlines customer experience strategy, how automation is playing into CX and reveals how…
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Wawa expanding into middle Tennessee
September 10, 2025
Wawa, a convenience store chain, has started construction on store locations in Murfreesboro and Clarksville, Tennessee.
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Lowe’s, NFL players team on marketing campaign
September 10, 2025
Lowe's and NFL players Saquon Barkley, Justin Jefferson, Christian McCaffrey, C.J. Stroud and Dak Prescott are teaming up in a marketing campaign called "Earn…
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Future-Ready Airport Kiosks: 3 Trends Transforming the Passenger Journey
As passenger expectations evolve and regulatory requirements shift, kiosk technology must keep pace - offering smarter, more flexible, and inclusive solutions…
Presented by Zebra Technologies
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Frontier Airlines expands loyalty perks access
September 9, 2025
Frontier Airlines has teamed with Loyalty Status Co. to offer an exclusive offer for members of select loyalty programs with other airlines to have access to…
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Designing loyalty programs that build trust, not just discounts
by Wesley Almeida — Product Strategy Leader / Loyalty Innovation, Independent Consultant
It’s tempting to treat loyalty programs like discount engines. But if you want to build real, lasting loyalty, you need to start by building trust. Design for…
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Price a big focus for back-to-school shoppers
September 9, 2025
Price is the top priority for more than half, 57%, of back-to-school shoppers, a slight increase from 52% in 2024.
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Kroger reducing workforce by 1K
September 8, 2025
Kroger aims to reduce its companywide workforce by 1,000 jobs.
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Staples stores making room for optical locations
September 8, 2025
Consumers shopping for office supplies at select Staples locations in Pennsylvania will also have the option of getting an eye exam and grab eyewear.
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Let's Talk Retail Episode 2: How Retailers Can Thrive in the Evolving Buyer Landscape
Retailers must adapt to shifting buyer behavior as shoppers discover and engage with brands in new ways. This video highlights changing consumer research…
watch nowLet's Talk Retail Episode 3: Innovating With Confidence
Discover how embracing adaptive technology, strategic partnerships, and microservices can empower retailers to test, scale, and succeed in today’s retail…
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Agility in Action: How Specialty Retailers Are Fast-Tracking Tech to Stay Ahead
Discover how specialty retailers can overcome outdated systems and rising customer demands. This blog explores how cloud platforms, unified data, and…
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Elevating Customer Service with Technology: What Hospitality and Food Service Businesses Need to Know
Learn how hospitality and food service businesses can enhance customer service with advanced technology. This blog explores how retail-hardened POS systems…
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The new 4 Ps of customer engagement
by Scott Opiela — Chief Marketing Officer, Acoustic
To succeed in this new era of customer engagement, marketers must evolve from campaign-centric strategies to journey-centric execution.
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Warby Parker teams with QB Arch Manning for brand ambassador strategy
September 5, 2025
Texas Longhorns quarterback Arch Manning is now a brand ambassador for Warby Parker in a strategy to support the brand's mission to inspire.
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Criminal gang stole millions from Home Depot over several years
September 5, 2025
Police are charging nine members of a criminal group that stole at least $10 million in goods from Home Depot over the past several years.
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Consumers prioritizing convenience, flexibility, hybrid shopping
September 4, 2025
Consumers in the U.S. are increasingly prioritizing convenience, flexibility and value when it comes to shopping and are also embracing hybrid shopping and…
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