Frank Mayer taps Michael Mayer as ops director

August 10, 2026

Frank Mayer, which provides custom kiosks and retail displays, has promoted Michael R. Mayer to operations director.

Vusion acquiring In-Store Media

August 10, 2026

Vusion, a provider of AI-powered digitalization solutions for physical commerce, has signed an agreement to acquire In-Store Media, an in-store retail media…

Best Buy CEO talks AI, small-format focus

August 10, 2026

Best Buy CEO Jason Bonfig, slated to take the helm from current chief Corie Barry this coming fall, is focused on enhancing the customer experience and the…

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

NJ governor signs law banning surveillance pricing

August 7, 2026

Surveillance pricing, which is using data to set and changes prices in retail establishments, is now illegal in New Jersey.

NY, Cali retailers sue over latest tariffs

August 7, 2026

Two small retailers, one in New York and one in California, have sued the Trump administration over the latest tariff announcements.

Back-to-school shoppers want value, comfort, style

August 6, 2026

Consumers shopping for back-to-school items are looking for value, comfort and style, according to a Circana, LLC survey that also revealed over half, 57%, are…

Costco teams with Trinity Energy in quest for commercial energy independence

August 6, 2026

Costco Wholesale is going off grid in launching an independent, on-site energy system at its Port St. Lucie, Florida distribution center.

Using AI to modernize CX in retail

by Erol Ayvaz — CEO, Serve First

Retailers that embrace AI-powered customer experience management today are putting themselves on the front foot to be best-placed to thrive tomorrow.

Frontier deploying Starlink onboard Wi-Fi next year

August 6, 2026

Frontier Airlines reported a record-setting revenue in Q2, due to a 38% year-over-year increase.

Snickers hiring chief online chill officer

August 5, 2026

Candy brand Snickers is hiring for a unique retail consumer-facing leadership role: Chief online chill officer.

Topgolf debuts prototype venue in Wisconsin

August 5, 2026

Topgolf will open its first location in Wisconsin on August 14 and the golf entertainment venue will feature the company's newest store prototype.

Uber Eats partners with a slew of grocery retailers

August 5, 2026

Uber Eats has partnered with a slew of grocery retailers including Busch's Fresh Food Market, Hays, Lowe's Market and Piggly Wiggly.

Barrows Connected Store Lands Brian Anthony as Vice President of Connected Creative Strategy, North America

TAMPA, FL — August 4, 2026 — Barrows Connected Store, a global leader in connected retail experiences, today announced the appointment of Brian…

In-store shopping will beat online this holiday season, claims study

August 4, 2026

When it comes to holiday shopping consumers will be in the store more than they will be online, according to an Alchemer report. Alchemer is a provider of…

Wyndham celebrates Route 66 with candy, free loyalty points

August 4, 2026

Wyndham Hotels & Resorts is celebrating Route 66's centennial birthday with a special edition limited candy collection as well as free loyalty points for…

Consumers suspect AI scam when website response is slow

August 4, 2026

While more than half of consumers, 65%, claim they can identify fake websites, 72% mistake slow website performance for an AI scam, according to a Pantheon…

How fragmented retail data is quietly driving lost sales

by Grant Smith — General Manager, Fintech - SBT Division

As retailers look for ways to improve margins without compromising customer experience, operational data collaboration is becoming a critical competitive…

What Amazon's Q2 earnings reveal about consumer needs, expectations

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While Amazon’s earnings reveal Amazon Web Services is driving big growth the data also reveals competitors have an opportunity to beat the omnichannel retailer.