Using the smartphone 'key' to get to shoppers' wallets

by Christopher Hall — w, t

A survey highlights the importance of smartphones this holiday season and how in-store media can activate smartphone shoppers.

Tips for a safe and profitable Black Friday

From staffing and stocking to security, crowd management, and safety, the responsibilities are far-reaching.

Australian retail marketing scheme Click Frenzy becomes #clickfail

November 21, 2012

It was supposed to be the biggest online shopping event of the year down under, Australia's answer to Black Friday. But Tuesday evening's Click Frenzy event…

Baccarat opening new flagship store in New York

November 21, 2012

Baccarat is set to unveil its newest flagship store in New York City in May 2013 ahead of the iconic brand's upcoming 250th anniversary. Located at 635 Madison…

Delivering loyalty: Ten lessons learned From Zappos.com

Zappos.com is more than an electronic shoe store. It is a community that happens to put you in a pair of great-looking shoes.

Autonomy vs. standards: in business, customer service and the customer experience

by Micah Solomon — president, four aces inc

As a business keynote speaker, I spend a lot of time speaking about the need for employee autonomy in customer service and business operations in general. And…

Survey reveals consumers open to mobile payments at POS

November 20, 2012

According to a joint national survey conducted by Sybase 365 and the Mobile Marketing Association (MMA), mobile devices are playing a more crucial role than…

Paraprosdokian phrases for life, and retailing today

by Chris Petersen — Owner, IMS

Perhaps Yogi had it right all along: Nostalgia ain't what it used to be.

Organizers cancel CETW 2013 Vegas show, focus solely on NYC

by Christopher Hall — w, t

Growing the NYC show will be the priority of CETW organizers in 2013.

Philips Retail Solutions creates immersive customer experience at Amsterdam airport

November 20, 2012

In what is being called a "multi-sensory shopping experience" by Philips Retail Solutions, design changes made to the shops at Amsterdam’s Schiphol Airport…

Mannequins may soon be the eyes and ears of retail

November 20, 2012

It sounds like a scene from the 1980s movie "Mannequin": The pristine face and absent eyes of the life-size model doll hiding some inner life, following people…

Guitar Center POS integrates PayPal

November 20, 2012

PayPal will appear at another physical retail location as AJB Software Design Inc. today announced that it has integrated the platform into the point-of-sale…

Fred Segal to dominate retail at Vegas resort

November 20, 2012

SANDOW and sbe today announced an exclusive partnership between SLS Las Vegas and Fred Segal. Through the relationship, SLS Las Vegas will be home to seven…

T-Mobile Global Design Concept redesign

It has been one year since T-Mobile announced its Global Design Concept and began rolling it out to its fleet of retail stores, providing customers with a…

Report: For mobile shopping, personalization outweighs privacy concerns

November 19, 2012

Nearly three out of four (72 percent) of consumers aged 20-40 in the United States and the United Kingdom use mobile devices while in-store to compare prices…

Economist: 2012 will end with a disappointing holiday season

November 19, 2012

Retailers will not be getting a lump of coal during the 2012 holiday shopping season, but Santa won't be stuffing their stockings full either, says a Ball…

Four in ten retailers offering free shipping on Cyber Monday

November 19, 2012

Shoppers won't have to go too far to find great deals Thanksgiving weekend and Cyber Monday; in addition to the plethora of in-store promotions, many companies…

Target and Walmart announce very different Q4 earnings

November 16, 2012

This week discount giants Walmart and Target announced fourth-quarter earnings, giving insight into how Americans will spend this shopping season.

The one simple thing your retail associates should be doing, but probably aren't

by James Bickers — Editor, Networld Alliance

As Dale Carnegie's sixth principle teaches us, the sound of a person's name is the sweetest and most important sound to that person. It is an immutable truth…

Minnie Mouse does the catwalk at Barneys NY (Video)

by Christopher Hall — writer, self

Barneys flagship store in NYC installs an eye-catching electronic window display for the holiday shopping season.