Systemax wins Circuit City e-commerce business

May 11, 2009

Reuters: Consumer electronics seller Systemax has won a bankruptcy auction for the e-commerce business and intellectual property of Circuit City Stores Inc.…

EC sets privacy requirements for RFID tags

May 11, 2009

PC World: The European Commission Tuesday set a code of conduct for companies using RFID tags that it hopes will safeguard citizens' privacy and allow the…

Study: Satisfaction with online shopping is slipping

May 10, 2009

Marketing Daily: A new study finds that consumers are losing their enthusiasm for Internet shopping, and that customer satisfaction with e-tail is down three…

Avery Dennison announces mobile merchandising tool

May 10, 2009

PASADENA — Avery Dennison Corp. and Scanbuy Inc. have joined forces to produce a new mobile-merchandising solution that uses camera phone technology to enhance…

KIOSKCOM: Economy a theme, but not an obstacle

Organizers stepped up their promotional efforts in the weeks leading up to the show by offering free full-conference passes and utilizing social media…

Study: Customer experience the lynchpin of multichannel success

May 7, 2009

Retail Week: IBM retail and consumer products industry leader for Northwest Europe Andy Park said that the promiscuity with which consumers switch between…

KIOSKCOM: Survey reveals consumer attitudes toward self-service

May 7, 2009

LAS VEGAS — During an educational session at the KioskCom Self Service Expo Thursday, attendees sampled exclusive results of consumer research that reveals…

Solving the player-to-screen puzzle

How to make the right networking and connectivity choices when planning retail digital signage.

Using technology to streamline retail processes

The latest applications and trends that can help retailers create the ultimate customer experience, featuring Brian Kilcourse of Retail Systems Research.

Using video for retail store ROI

This interview, filmed at the 2009 NRF Expo, explores how retailers are using intelligent video to capture operations and service benchmarks to improve…

Bloomingdale's veteran: We need to react to changing shopper attitudes

May 6, 2009

Retail Week: Retailers need to work harder to persuade shoppers to start spending again in what is the most difficult time in the sector's history. That was…

Opinion: Retailers giving lip service to customer service

Noted retail trainer and author discusses how the concept of customer service has been watered down by many retailers.

Rumor: Apple preparing download kiosks

May 6, 2009

Apple Insider: Apple has put some effort into conceptualizing a family of next-generation wireless iTunes kiosks that can be placed just about anywhere…

KIOSKCOM: Mix & Burn, KIOSK release new MP3 service

May 6, 2009

LAS VEGAS — Music on the go is about to get a boost with the announcement of a recent contract between KIOSK Information Systems and Mix & Burn. The…

Sensormatic lets retailers openly, safely display high-theft items

May 5, 2009

SINGAPORE — ADT announced today a comprehensive new line of Sensormatic safers with Electronic Article Surveillance (EAS) capabilities. Also known as…

Report: E-commerce spending to hit $156 billion this year

May 5, 2009

Internet Retailer: Despite the economic downturn, e-commerce sales, including event and movie tickets, will grow about 11 percent to $156.1 billion this year…

KIOSKCOM: Follow the show via Twitter

May 5, 2009

If you're unable to attend this week's KioskCom Self Service Expo and The Digital Signage Show, opening today in Las Vegas, never fear: Self-Service World and…

Report: Online retailers shifting marketing focus

May 4, 2009

SCOTTSDALE, Ariz. — The economy is forcing online retailers to change their marketing tactics in order to acquire and retain customers, according to findings…

Satisfying the customer whose credit has been denied

The retail credit scene is tough, but retailers don't have to bear the brunt of rejection.

KIOSKCOM: Virgin Megastore exec to discuss self-service

May 3, 2009

Don't let the fact that Virgin is closing its U.S. Megastores fool you: the high-tech, multi-department retailer rocked when it came to providing a cohesive…