News & Media
Costco debuts Shutterfly offering
January 10, 2023
Costco members can now use Shutterfly's photo services and will get a 51% discount off every Shutterfly order plus free shipping on orders totaling more than…
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Chicago airport taps self-service to meet the post pandemic customer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…
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US economy added 223K jobs at year’s end
January 10, 2023
The U.S. economy created 223,000 jobs in Dec. 2022, marking the second best year for the labor market since 1939.
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Walgreens: Retail theft may not be so bad after all
January 9, 2023
After declaring retail theft was exploding in 2022, Walgreens is taking a big step back from the declaration regarding shrinkage.
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Delta launches Wi-Fi as free service
January 9, 2023
Delta Air Lines is upping the customer flight experience by deploying free Wi-Fi to most of its fleet by early February. "It's going to be free, it's going…
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H&M launches immersive digital fashion experience
January 9, 2023
H&M has debuted an immersive experience for Roblox fans that allows users to discover a digital fashion identity in the metaverse.
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Home Depot expands loyalty program
January 6, 2023
The Home Depot is expanding its Pro Xtra loyalty program with additional membership tiers and benefits for professional contractors and builders.
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DoorDash debuts package pickup service
January 6, 2023
DoorDash is launching a pick-up service after piloting the service in the spring of 2022.
read nowStitch Fix founder returning as CEO
January 6, 2023
Stitch Fix Founder Katrina Lake is coming back to the CEO role as current CEO Elizabeth Spaulding is leaving after a year and a half on the job.
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Experts share top 5 e-commerce trends for 2023
by Mark Hook — VP of Brand & Comms, Brightpearl
Loyalty, inventory, sustainability challenges need attention this year.
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Kathy Doyle promoted to CEO of Networld Media Group
January 5, 2023
Kathy Doyle has been promoted to CEO of Networld Media Group, a publisher of nine business-to-business websites, including FastCasual and ATM Marketplace. She…
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Amazon expanding corporate layoffs from 10K to 18K
January 5, 2023
The next massive layoff wave at Amazon will start Jan. 18 as the omnichannel retailer now plans to layoff 18,000 corporate staffers, primarily in the retail…
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Bed Bath & Beyond may be headed to bankruptcy
January 5, 2023
Bed Bath & Beyond expects its third quarter results to be so dismal that it may not be able to keep stores operating as sales likely dipped by nearly 30%.
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NFT vending founder: Don't count crypto out
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Hugo McDonaugh, who introduced a vending machine that offers non-fungible tokens, sees a big future for NFTs and cryptocurrency, despite some recent crypto…
read nowUK retailer taps Emplifi for virtual live customer care
January 4, 2023
Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.
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Abercrombie & Fitch expands pickup locations
January 4, 2023
Apparel retailer Abercrombie & Fitch has expanded pickup locations for U.S. e-commerce shoppers as part of an effort to broaden its fulfillment…
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Shoppers embracing self-serve, DIY in retail stores
January 3, 2023
Consumers are embracing self-serve habits and increasingly using do-it-yourself technology in stores and that in turn is letting store associates dedicate more…
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Woolworths teams with Gr4vy on payment platform initiative
January 3, 2023
The Woolworths Group, the largest retailer in Australia and New Zealand, is partnering with Gr4vy, a cloud-native payment infrastructure provider, to power the…
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5 things to remember when delivering great experiences
by Bobby Marhamat — CEO, Raydiant
Here are five elements that create a great retail customer experience.
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Under Armour taps former Marriott leader as CEO
January 2, 2023
Under Armour has hired Stephanie Linnartz as its chief executive.
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