Economy more resilient than expected, says NRF

October 13, 2023

The U. S. economy is growing despite labor disputes, high interest rates and the challenges of inflation, according to the National Retail Federation.

Mastering the back-to-school season by focusing on agile inventory management

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

For brands and retailers, connecting the online and in-store shopping experiences can boost sales and build brand loyalty into the future.

Holiday experience high on consumer to-do list

October 13, 2023

More than 90% of holiday shoppers plan to indulge in at least one holiday experience this holiday season — such as dining out or visiting an entertainment…

The New Trace One Ushers in a New Era for CPG and Retail Product Innovation

With Selerant acquisition complete, Trace One emerges as a global PLM powerhouse.

Retailers boosting AI investment

October 12, 2023

Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.

Amazon: Prime Big Deal Days surpassed expectations

October 12, 2023

Amazon's second big sales event, Prime Big Deal Days, held Oct. 11-12, saved members more than $1 billion and surpassed Amazon's expectations, according to…

Online marketplace holiday shopping may hit $253B worldwide

October 12, 2023

Holiday purchases via online marketplaces could hit $253 billion world wide and consumers are planning shop earlier this holiday season.

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

Online holiday season to hit $221.8B, Cyber Monday to top $12B

October 12, 2023

The online holiday shopping season will be robust, according to Adobe, with a 4.8% growth in e-commerce, hitting $221.8 billion compared to last year.

Toys R Us flagships expanding, rollouts include airport, cruise ships

October 11, 2023

Toys R Us is heading to a U.S. airport, cruise ships and expanding its physical store footprint nationwide in 2024.

UK consumers will spend more with brands they trust

October 11, 2023

U.K. consumers are willing to spend 44% more on average with retailers they trust, and over 73% of U.K. shoppers have had a negative online shopping experience.

Early results in for Amazon Prime Big Deal Days

October 11, 2023

Early results for Amazon's two-day Prime Big Deal Days reveal the average spend per order is $55.86, down from Amazon's July Prime Day and nearly half, 46%, of…

The continuing challenges of office coffee service

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

In this episode of the CX Innovators podcast, Charlie Ray of Ray Coffee Service explains that what’s popular with customers today may not be tomorrow, and how…

Cooler Screens sues Walgreens over digital screen project

October 11, 2023

Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…

How to drive a successful customer experience strategy

by Bradley Cooper — Editor, Connect Media

How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer…

Consumers being cautious with holiday spending

October 10, 2023

Holiday shoppers expect to spend the same this year as last but the economy and personal finance concerns are impacting purchase intentions.

Self-order at c-store gas pump makes for dynamic shopping experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Self-ordering at the gas pump offers c-stores an opportunity to enhance customer experience, grow product purchase and boost profitability. It also can meet…

Uber launches return product delivery service

October 10, 2023

Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.

Juxta debuts autonomous store in Colorado, will expand to Georgia

October 10, 2023

Juxta, a provider of pre-assembled, autonomously retail stores, has signed its first retail partners, according to a press release.

Amazon taps Shift4 for checkout-free shopping

October 9, 2023

Shift4, a provider of payments and commerce technology, has implemented its VenueNext solution with Amazon's Just Walk Out technology for a seamless shopping…