News & Media
Partnership to help retailers measure customer experience
October 18, 2021
Raydiant, a digital signage and experience platform provider, has joined forces with WiFi-powered marketing platform Adentro to bring customer insights to…
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Diebold Nixdorf puts a little ‘fright’ in marketing video
October 18, 2021
Clever marketing is always a win, and even if you're not looking for self-service technology it's worthwhile to check out what is clearly one of the most…
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Glasshouse Fragrances teams with Verishop to expand e-commerce strategy
October 18, 2021
Glasshouse Fragrances, an Australian fragrance retailer, is extending its home and personal fragrances at online retailer Verishop.
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Wawa debuts self-checkout kiosks in 61 stores
October 18, 2021
Wawa has installed self-checkout kiosks in 61 of its convenience stores and is adding more, according to a report in The Philadelphia Inquirer. All new stores…
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Why the in-location experience matters more than ever
by Bobby Marhamat — CEO, Raydiant
Bobby , CEO of Raydiant, shares insight on why retailers need to remain inspired when it comes to the in-store experience.
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Office Depot, OfficeMax offer up 20-minute promise
October 15, 2021
Office Depot and OfficeMax are launching a fast pickup option, the "20 Minute Pickup Promise," just in time for holiday shoppers.
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Nearly half of consumers will spend the same this holiday season as in past year
October 15, 2021
Nearly half, 48%, of consumers expect to spend the same amount this upcoming holiday season as they did in 2020 though about a third, 34%, will boost spending…
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Circle K store launches Standard AI autonomous checkout
October 15, 2021
Circle K in Tempe, Ariona opened an AI-powered checkout-free experience in a retrofitted store in Arizona using a computer vision platform provided by Standard…
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Levi Strauss CFO big believer in automation
October 14, 2021
Levi Strauss & Co. CFO Harmit Sing believes retailers should be embracing automation like the clothing retailer has embraced the technology.
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Best Buy launches membership program with special perks
October 14, 2021
Electronics retailer Best Buy is pushing out an annual membership program that will feature unique perks — such as the ability to grab hard-to-locate gifts.
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ICXA professional network welcomes 139 B2C executives
by Morgan Petty — Executive Director, ICX Association
Since August of 2021, the Interactive Customer Experience Association has officially added 139 executives from consumer-facing brands to its professional…
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Amazon, Apple lead top loyalty list
October 13, 2021
When it comes to loyalty, some big names lead the top 20 list for 2021, with e-commerce giant Amazon leading the way, according to the 2021 annual Loyalty…
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Bed, Bath & Beyond expands DoorDash partnership
October 13, 2021
Bed Bath & Beyond is the first retailer to jump on the DoorDash marketplace app and website, offering more than 60,000 products.
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Target ups pay for peak days during holiday season
October 13, 2021
Target aims to pay an extra $2 an hour to retail associates and service center workers who work what the retailer calls peak days during the holiday season.
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Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Consumers more mindful, view gifting as therapy this holiday season
October 12, 2021
The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.
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Shoppers love online buying but also in-store tech
October 12, 2021
While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…
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Most consumers haven’t tapped try-on, AR features
October 12, 2021
Nearly three-quarters, 71%, of U.S. consumers that shopped online in the past 12 months have never used any virtual try-on features or any other AR online tech…
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Use data to figure out the 'why' of the shopper so you can help them with the 'how'
Ryan Creamore, regional customer success director, Americas, at Infobip, explains why seamless transactions are no longer the way of the future — they are the…
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Swyft iStores to offer sanitizing wristbands
October 11, 2021
Swyft Inc., a provider robotic and software-powered marketplaces that facilitate unattended retail, has teamed with Olo Band to distribute sanitizing…
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