Making retail work for every generation

With millennials making up approximately 30 percent of the population, retailers strive to tailor efforts to reel in this group, yet often overlook the…

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…

Female franchisees, franchisors share tips, advice for success

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Women, for many reasons, are enjoying working in the franchise industry and finding big success. The fact that franchising affords flexibility and a spirit of…

American Freight Furniture shores up backend to boost customer experience

June 30, 2017

American Freight Furniture and Mattress is deploying Enspire Commerce's technology and platform in its quest to boost customer experience and unify its…

Online clothing startup unveils brick-and-mortar strategy

June 30, 2017

Despite reports claiming the omnichannel may soon go the way of the dinosaur, an upcoming online retailer plans to move into the brick-and-mortar realm.

Why we need to talk about the retail evolution, not the retail apocalypse

In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…

Bank of the West upgrades with digital signage

June 29, 2017

Bank of the West has opened a new location in Walnut Creek, California. The bank gave this branch a digital makeover with displays, ATMs and iPads, according…

Massive digital display leaps into One Times Square

June 29, 2017

One Times Square, the site of the NYE Ball Drop, has deployed a 60-foot high by 36-foot wide digital display. The tower's owner Jamestown teamed up with…

Kohl's hires new finance leader

June 29, 2017

Bruce Besanko will begin his new job as Kohl's CFO come July 10.

Report: Amazon developing drone hub for metro areas

June 29, 2017

A patent filing reveals Amazon may be building a distribution hub — a tower resembling a beehive — for busy metro areas "designed to accommodate landing and…

Canadian Amex users can add cards to Android Pay

June 28, 2017

American Express has announced the availability of Android Pay for its Canadian card holders, according to a press release.

San Francisco's dLocal launches Marketplace Payments for emerging markets

June 28, 2017

San Francisco-based dLocal, a fintech company that specializes in cross-border payments for emerging markets, announced it has launched Marketplace Payments, a…

Successful franchises boast passion and a marriage-like partnership

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In the franchising world it isn't just new franchisees that are responsible for brand and revenue growth. The franchisor has just as much responsibility. And…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Franchisees share tips, lessons learned in surviving year 1

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Success is knowing as much as possible before the first year in business, and then being prepared to work long hours and sharpen networking and marketing skill…

Talking With: The White Company and its retail customer experience strategy

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The well-known British-based lifestyle/fashion/homeware retailer opened its first New York City store this month, bringing its successful customer experience…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Airports emerge as a retail spending hub

June 27, 2017

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…

United Airlines debuts Uno's pizza as airlines race to boost customer food options

June 27, 2017

Flying isn't as fun as it once was for most consumers, but United Airlines is hoping a little pie will go a long way to changing the trend.

Gary R. Kohl tapped to lead SGK Brand Solutions

June 27, 2017

Gary R. Kohl is the new president of SGK Brand Solutions after serving as executive vice president/global business development for the company, according to a…