USAA testing Amazon Alexa skill

August 4, 2017

USAA is testing an Amazon Alexa skill that will enable its customers to get answers to some of the most frequent and basic questions fielded by service…

Fashion retailer rolls out apparel machines at U.S. airports

August 4, 2017

Uniqlo, a Japan-based fashion retailer, is rolling out 10 vending machines in the next two months at malls and airports in several U.S. cities, including New…

Nuance debuts IVR to Digital for AI-driven customer engagement

August 4, 2017

The Nuance IVR to Digital will strengthen Nuance's omnichannel customer engagement platform as part of a series of cognitive and conversational AI innovations…

Study: Small retailers are making money on online marketplaces

August 4, 2017

Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a…

Lululemon goes big with meditation within retail environment

August 4, 2017

Not only can you buy needed active and athletic wear at Lululemon, you can also grab a quick meditation session in a new "Mindfulsophy" space at its new Fifth…

Chris Petersen: Forget the 4Ps … 4Cs are not enough … the new 4Es of retail

by Chris Petersen — Owner, IMS

Chris Petersen explains how and why raditional retail has transformed from product-centric to people-based.

Amazon's Whole Foods move sits well with many consumers

August 3, 2017

The acquisition of Whole Foods by Amazon is viewed as positive by 38 percent of Whole Foods shoppers and 31 percent of Amazon consumers, according to a new GfK…

Target to revamp Cartwheel Perks program after year-long test

August 3, 2017

Consumers holding Target Cartwheel Perks have until August 27 to earn points and select items to redeem by September 27 as the retailer is shuttering the…

Retailers embracing AI big time in next two years, reveals study

August 2, 2017

A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.

How To Measure The Impact Of Digital Signage

No matter how big or small of an investment you make, you want to have a way to measure your success to determine if it was money well spent. When it comes to…

Storytelling is key to boosting customer experience and profit

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

The most common tendency with retailers is to simply give the facts about a product or service without really telling a story about them. Panelists at the ICX…

Why store associates must play a critical role in customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers crave human interaction and the store associate represents a retailer's front line in delivering a rewarding and compelling customer experience. Yet…

Kagan: How Amazon is transforming retail

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

As long as Amazon lets users continue to shop as they are used to, and adds a new way of thinking to the mix, Jeff Kagan believes the Whole Foods experiment…

Amazon sales spike 25% in Q2

August 1, 2017

Online mega retailer Amazon had a robust second quarter and is predicting net sales may actually best its latest financials in Q3.

Midwest grocery chain debuts a robot named Tally

August 1, 2017

Three St. Louis-based grocery stores are participating in a six-week pilot featuring a robot, Tally, which will check aisles three times a day to ensure items…

Shopgate hires Ken Aponte as customer success VP

August 1, 2017

Software-as-a-service shopping app platform Shopgate has a new leader of customer success with the appointment of Ken Aponte.

How do you get the right data at the right time?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Amazon's success proves that those who understand their customers at a deep level will win. At a panel at the recent ICX Summit, Eric Schongalla, manager of…

The time is now for AI in ecommerce

Eldar Sadikov, CEO and co-founder of Jetlore, shares why taking advantage of AI technology is the only way a brand will be able to differentiate itself and win…

Report: Flexible display market to reach $11.3B by 2022

July 28, 2017

The flexible display market is expected to be worth $11.323 billion by 2022 and grow at a compound annual growth rate of 31.69 percent, according to a report…

Marriott design VP on mobile, minds and merchandise at CONNECT Mobile CX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Marriott International's David Kepron will share his insights on the pervasiveness of digital media and how its integration to consumers' lives at the upcoming…