Confirmit hits record sales in Q4

March 15, 2017

Confirmit achieved the highest annual sales in the company's history in 2016, a year that marked its 20th year in business.

Vanity Shop shuttering all its stores

March 15, 2017

Vanity Shop will shutter all 137 stores, across 27 states, and has initiated a going-out-of-business discount sale.

2017 brings new merchandising strategy for Dick's Sporting Goods

March 14, 2017

ICX Association extends entry deadline for annual Elevate Awards

March 14, 2017

Nomination deadline for the Association's annual awards has been extended to April 3.

Kagan: Fixing your app to improve customer experience

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Bottom line, smartphone technology and apps are an incredible way to reach customers in new and creative ways. Use technology in new ways to give the customer…

Pandora deploys digital receipts for UK locations

March 14, 2017

Jewelry brand Pandora is deploying digital receipts at its 220 U.K. locations and the Ecrebo technology is enabling the brand to capture customer data at point…

Hhgregg shuttering 88 stores

March 14, 2017

Furniture and electronics seller Hhgregg has filed for bankruptcy and is planning to shutter 88 stores by mid-April, which will affect 1,500 jobs.

St. Patrick’s Day spend may be a record-breaker

March 13, 2017

Americans celebrating their 'Irish' will likely spend the most this year, about $5.3 billion.

Forget just selling products: Customer experience is king

In a world where anyone can whip up an e-commerce site and begin selling in a matter of hours, merely taking products to market just isn't good enough anymore.

Samsung partners with e-Spirit for digital signage content solution

March 13, 2017

Samsung SDS Europe Ltd. has partnered with e-Spirit Inc. to deliver a digital signage content management solution. Samsung plans to use this partnership to…

Brick-n-mortars still top channel for consumers

March 13, 2017

More than half, 56 percent, of U.S. consumers prefer a brick and mortar shopping channel and 93 percent of customer journeys involves multiple channels…

Slow tax refund process dragging retail sales

March 13, 2017

Lower than usual foot traffic and less consumer spend in the retail sector is being blamed on the IRS.

Easing the pain of shipping: 5 tips to optimize shipping solutions

For many customers, online shopping is exciting (or, at the very least, more enjoyable than leaving the house to visit a store). Actually, receiving the…

Simon deploys interactive mapping to boost customer experience

March 10, 2017

Retail real estate giant Simon has deployed digital interactive mall maps on all its websites in a quest to help shoppers easily navigate the company's retail…

Grocery shoppers jumping online more than ever, reveals report

March 10, 2017

One in three grocery shoppers will place online orders this year and nearly three quarters of shoppers will switch grocers if there is a better shopping…

Belgian company introduces self-testing health kiosk

March 10, 2017

The "WellPoint" from BeWell Innovations in Belgium is a self-testing health kiosk that lets people measure their own vitals such as blood pressure and weight…

Why a customer-centric retail model is key to beating digital competition

Rental car companies can effectively respond to competition by adopting the successful strategies and best practices digital retailers use to engage customers…

Another retailer taking small-format store approach

March 9, 2017

In a quest to draw more millennial consumers, Dollar General is launching a new smaller store format called DGX.

Lowe's same-store sales drive bigger revenue, profits

March 9, 2017

Lowe's posted profit and revenue growth in its latest quarter due to a boost in same-store sales, according to a Market Watch report.

25 percent of consumers favor smartphone banking, study finds

March 9, 2017

Nearly one third (30 percent) of U.S. adults would feel comfortable using a voice-activated conversational interface (e.g., Siri from Apple or Alexa from…