Must-have features for a modern restaurant POS

When researching the right POS for you, it’s important to make sure it includes the features you need while offering benefits that separate it from other…

Toys R Us kicks off national marketing tour featuring Geoffrey

July 24, 2023

Keep an eye out – Toys R Us Geoffrey may be visiting your town.

Tesco taps Givex for self-serve kiosks

July 24, 2023

Tesco Café, a subsidiary of Tesco PLC, has teamed with Givex to introduce self-service kiosks, kitchen automation, inventory control and menu management to…

Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

Gen Z consumers want technology-enabled, self-service options

July 21, 2023

The plugged-in Gen Z consumer demographic is the most likely to seek tech-enabled self-service solutions compared to other consumers and seem to prioritize the…

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

Consumers like self service but have concerns

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers prefer self service over in-person purchases, but have a few concerns about declining personalization.

Retail hiring taking a dip

July 21, 2023

While job applications are up 34% from a year ago June retailers are taking a cautious approach to hiring, with job openings and hires down 14% and 27% between…

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Online shopper population shrinking

July 20, 2023

More than half, 52%, of post-pandemic e-commerce customers are no longer shopping online compared to a year ago.

Amazon plugging Amazon One into all Whole Foods stores

July 20, 2023

Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.

Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

Tanger Outlets refreshes loyalty program, debuts app

July 20, 2023

Tanger Outlets has launched a refreshed TangerClub guest loyalty program as well as an all-new mobile app.

Consumers expect to spend more in back-to-school shopping

July 19, 2023

Consumers shopping for back-to-school items will spend 15.7% more this year compared to 2022, according to a JLL survey.

Canadian consumers embracing digital payments

July 19, 2023

Young consumers in Canada are rapidly embracing non-traditional digital payments much more than their older counterparts in the 55 and older range.

Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.

Foot Locker taps AI, text analytics to boost customer experience

July 18, 2023

Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.

At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.