Metaverse standards forum incorporates

April 27, 2023

After creation under the Khronos Group nine months ago, the Metaverse Standards Forum has become an independent industry consortium.

Effective CX strategies amid evolving retail consumer engagement

In times of unpredictable spending habits, it is critical for brands to reconsider customer experience strategies to better support brand loyalty and consumer…

Airline customer service reflects turbulent consumer experience

April 27, 2023

Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…

Organized crime poses increasing retail threat

April 26, 2023

Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.

Bed Bath & Beyond advances to bankruptcy

April 26, 2023

Bed Bath & Beyond formally filed for Chapter 11 this week and plans to shutter its 360 stores and 120 buybuy Baby locations.

Gap mum on reported layoffs

April 26, 2023

Gap is reportedly laying off more workers starting this month.

ICXA announces 2023 Elevate Awards

by Alicia Lavay — Executive Director, ICX Association

Alicia Lavay is Executive Director at the ICX Association. Image provided. "Sometimes when I consider what tremendous consequences come from little…

home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

Empathy dip among Americans playing role in retail CX

April 25, 2023

Americans are lacking empathy more than ever, with two in three reporting it has decreased in the past year, yet nearly half, 47%, want to experience more…

Luxury shoppers seeking deeper store connection

April 25, 2023

A good number, 77%, of consumers expect to visit a luxury retail store this year and nearly half, 49%, believe the store should be more than a place to buy and…

3 things retailers should know about search and browse

by Sanjay Mehta — Head of Industry, eCommerce, Lucidworks

To deliver relevant search results, retailers need to understand search queries and return the precise results that match what shoppers are looking for.

Meet eyefactive @ Retail Technology Show in London

As a software solutions partner of KIOSK Embedded Systems, eyefactive are showcasing smart retail signage solutions at the Retail Technology Show at Olympia…

Chatmeter Updates Its AI-Powered Sentiment Analysis Tool, Pulse, to Deliver Faster and More Customized Access

The new features will allow multi-location brands to analyze data about the customer experience (CX) in more strategic and customized ways.

Ikea planning $2.2B U.S. expansion

April 24, 2023

Ingka Group, which owns Ikea, expects to spend $2.2 billion for a U.S. expansion effort.

American Eagle launches vintage clothing resale shop

April 24, 2023

American Eagle Outfitters and thredUP have launched a resale shop of secondhand and vintage AE clothing available for sale at ae.thredup.com.

Men’s Wearhouse offers grooms a wingman

April 24, 2023

Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…

Montana c-store home to vending machines

April 21, 2023

Snack Time Market, a new convenience store in Billings, Montana, will feature 25 vending machines and no cashiers, according to a ktvq.com report.

AMD Ryzen Embedded R2000 Powered Mini-ITX Motherboard

IBASE Technology Inc. (TPEx: 8050), a world leader in the manufacture of embedded boards and solutions, rolls out the 5G-enabled MI993 Mini-ITX motherboard…

It's time to take chatbots out of the box

by Nilay Oza — CEO, Klevu

Nilay Oza, CEO of Klevu, reveals how conversational AI can help brands free their chatbots to initiate more human-like interactions and build more positive…

Mashgin self-checkout integrates with PDI’s retail software

April 20, 2023

Mashgin, a provider of a touchless self-checkout system, has integrated its technology with PDI Technologies' accounting and reporting software, according to a…