Retail sales in-store, online up in February

March 9, 2023

Retail sales in the U.S. in February were up 6.9% compared to a year ago, according to a Mastercard SpendingPulse report that measures in-store and online…

Top CX mistakes brands need to remedy now

by Yaron Morgenstern — CEO, Gassbox

The customer experience is more important than ever so brands must keep these problem areas top of mind.

Police find skimming devices on 7-Eleven ATMs

March 8, 2023

Police in Montgomery County, Pennsylvania, recently discovered ATMs with skimming devices installed at two 7-Elevens, one in Norristown and the other in…

Uberall unveils digital revenue assistant with ChatGPT

March 7, 2023

In an effort to help location-based businesses unlock revenue opportunities, Uberall, a digital marketing platform, is integrating artificial intelligence and…

Office Depot launches platform to fuel customer passions

March 7, 2023

Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.

Dick’s Sporting Goods Q4 sales are a hit out of the park

March 7, 2023

Dick's Sporting Goods same-store sales spiked 5.3% as the sporting goods retailer beat analysts' projections regarding its Q4 earnings and revenue which…

Home Depot SVP on building a seamless shopping experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Angie Brown, SVP of technology at The Home Depot, shares the retailer's view of technology and how it's aiming to create and deliver an interconnected…

A look at retailer CX investments, improvements coming in 2023

by George Trantas — Senior Director, Global Marketplaces, Avalara

Changing consumer preferences and uncertain economic conditions are putting retailers on their heels, forging new challenges to meet consumer expectations.

More consumers will celebrate St. Patrick’s Day this year

March 6, 2023

More consumers are planning to celebrate St. Patrick's Day this year, with 44% making plans compared to just 30% celebrating in 2022.

Amazon shuttering 8 Amazon Go locations

March 6, 2023

Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.

Law would mandate security at grocers, convenience stores

March 6, 2023

Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.

Neiman Marcus layoffs include customer service reps

March 3, 2023

Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…

Bealls taps Tianne Doyle as president

March 3, 2023

Tianne Doyle has been named president of Bealls Inc., a retailer operating 670 stores across 23 states.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Busting 4 myths about live commerce

by Zarnaz Arlia — manager, Emplifi

Live commerce, or live-stream shopping, has been around for some time. In China live stream shopping is a $600 billion market. Across the rest of the world the…

Walmart, Amazon, Costco lead largest retailer list

March 2, 2023

Walmart, Amazon and Costo are the top three largest retailers, respectively, according to a Deloitte Global's "Global Powers of Retailing 2023 Report," that…

Bob’s Discount Furniture leader honored with retail award

March 2, 2023

Carol Glaser, chief merchandising officer and executive VP for Bob's Discount Furniture, has been named to the 2023 Top Women in Retail list created by the…

Pet Supplies Plus taps SOCi for marketing quest

March 1, 2023

Pet Supplies Plus is deploying SOCi Inc.'s marketing platform to drive localized social media marketing.

Fiserv launches delivery optimization solution

March 1, 2023

As businesses juggle the costs and complexities of rising demand for online delivery, Fiserv Inc., a global provider of payments and financial services…

Austin stadium home to Just Walk Out market

March 1, 2023

The ATX Market at the Q2 Stadium in Austin, Texas is using the Amazon Just Walk Out shopping technology.