Retail growth to dip a bit this year

April 5, 2023

Retail sales growth will hit between 4% and 6% this year, reaching between $5.13 trillion and $5.23 trillion, according to the National Retail Federation.

PetSmart debuts customer ‘treats’ for April

April 5, 2023

PetSmart is hosting a "Treats Member Month" this month with the goal to reward loyal and active members with storewide deals, perks and giveaways.

Australian league debuts Amazon tech at Marvel Stadium

April 4, 2023

The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.

The marketer-consumer personalization disconnect

by Jon Reily — EVP Commerce & Loyalty, Bounteous

Not only do retailers and brand struggle to foster personalized experiences, they also struggle to understand customers well enough to know they’re missing the…

Walmart revamps digital storefront

April 4, 2023

Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…

Rimi Baltic taps SymphonyAI Retail tech for better communication, efficiency

April 3, 2023

Rim Baltic has deployed the SymphonyAI Retail CPG space platform across its stores in Latvia, Estonia and Lithuania and is now working with the technology…

Gas prices impacting c-store consumer spend

April 3, 2023

Inflation, and specifically gas prices, are impacting consumer spend at convenience retailers, according to a study from PDI Technologies and GasBuddy.

Athlete’s Foot taps Beth Greenfield for marketing post

April 3, 2023

Beth Greenfield, who has over 25 years of experience in retail and merchandising, has been named lead merchandiser and buyer for The Athlete's Foot.

Hughes Receives 2023 Customer Value Leadership Award by Frost & Sullivan

Award Identifies Hughes as best in class in the North American Digital Signage Industry.

Globe Life Field launches Amazon cashierless foodservice

March 31, 2023

Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…

7-Eleven deploys EV charging network

March 31, 2023

7-Eleven Inc. has announced plans to build one of the largest electric vehicle fast-charging networks of any retailer in North America with the launch of…

Penguin Random House debuts book vending machine at UK train station

March 31, 2023

Commuters at the Exeter St Davids train station in Devon, U.K. can buy a book from a vending machine installed by Penguin Random House, according to a press…

Consumers embracing text conversations with retail brands

March 30, 2023

A hefty majority, 91%, of consumers have opted into at least one brand's text messaging program or have expressed interest, 88% would engage in a two-way…

Gap taps Optoro to drive next-gen customer experience

March 30, 2023

Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.

Macy’s CEO stepping down in 2024

March 30, 2023

Macy's CEO Jeff Gennette will leave his role in February, 2024 after a 40-plus year career with the retailer.

5 ways to reach, retain customers in a down economy

by Jason Davis — CEO and co-founder, Simon Data

The real challenge for retailers and brands is not necessarily reaching new audiences but retaining the audiences in play. It requires a holistic look at owned…

Many businesses confident on CX ability

March 29, 2023

More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…

Lush, Victoria’s Secret, Party City jump aboard DoorDash

March 28, 2023

Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.

Millennials are the big retail spenders this year

March 28, 2023

Global e-commerce spending will be led by millennials this year and they prefer online versus in-store when it comes to shopping.

Customer communications present unique challenges for delivery services

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

In my prior column, we discussed the impact of eroding consumer trust in voice calling on retailers' ability to engage and connect with customers. When…